78 VIEWPOINT Combining AI and human intelligence can redefine delivery, leading to reduced costs and risks, and accelerate enterprise transformation MATT MORSE AND KEVIN GRIFFIN: 3CLOUD Human-led, AI-driven delivery transforms outcomes The conversation around AI in business often revolves around potential – what it could do for enterprises, how it might transform delivery, or when it will prove its value. While many organisations remain in proof-of-concept mode, we at 3Cloud have operationalised AI within our client engagements at scale. The result is MILO: an AI-augmented delivery methodology that fuses human expertise with intelligent automation to accelerate transformation, reduce risk and deliver measurable outcomes. MILO, short for machine intelligence learning orchestrator, is not a product or a bolt-on platform. Instead, it is an embedded approach – exclusive to 3Cloud – that reimagines delivery across every phase of an engagement: onboarding, design, product management, engineering, quality assurance and operations. It is where human intelligence meets AI innovation, enabling speed, consistency and impact that would be impossible with traditional consulting methods alone. At its core, MILO is ‘human-led’. Every engagement begins with our consultants, who bring technical depth, strategic insight and industry knowledge. What sets the approach apart is the way in which intelligent automation amplifies this expertise. By automating repetitive tasks, surfacing insights and streamlining workflows, MILO allows consultants to focus on higher-value problem solving. The outcome is faster delivery, solutions that align more closely to business needs and results that deliver long-term value. This augmentation works through five interconnected capabilities. AI-powered agents accelerate delivery by automating complex tasks such as code generation, documentation, testing and data analysis. Accelerators, in the form of prebuilt modules, configurations and reference architectures, give projects a head start and reduce setup time while ensuring consistency. Reusable components, from user interface elements to backend libraries, simplify development, reduce rework and create cohesive user experiences. Frameworks provide structured, field-tested guidance to reduce delivery risk and ensure alignment across teams. Finally, carefully selected third-party tools extend the reach of these capabilities, ensuring access to the most effective technologies for monitoring, development and deployment. Together, these elements create a flexible system that can adapt to any engagement while delivering speed, quality and reliability. MILO has already shown measurable impact through repeatable delivery patterns in more than 1,000 enterprise client environments. For example, a healthcare organisation modernising its data platform accelerated delivery by four months, thereby saving $2 million in operational
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