83 IT systems integrator Insight, we delivered a custom solution offering calling plans at just $8.32 per user, almost 50 per cent in savings. But the true value extended beyond cost. We also provided a premium Teams analytics package that significantly enhanced the organisation’s reporting capabilities. With deep insight into call volume, agent performance and system efficiency, the organisation improved CX while staying compliant and agile in a demanding healthcare environment. Every enterprise has unique voice communications requirements, whether that’s international calling plans, direct routing or compliance-ready emergency services. With CallTower, you only pay for what you need. Our multinational Microsoft Teams Phone System supports coverage in over 6,000 cities across more than 85 countries, enabling truly global communication through a single secure provider. Our geo-redundant infrastructure, which spans 11 data centres, ensures resilience and low-latency performance, supported by One Click Failover to keep users connected even in the event of service disruption. Whether your teams are in London, Singapore or New York, they can call, chat or video from a single, integrated Microsoft Teams account using local or geographic numbers. Security is non-negotiable, especially for sectors like healthcare, finance and government. Our customisable security protocols ensure that your platform is built to meet your regulatory standards, protecting everything from video conferencing to voice and messaging data. With Teams as the default platform for business communication, the opportunity lies in elevating it to drive measurable customer value. With the right tools and the right partner, Teams can be more than a communications platform. It can be a strategic engine for better experiences, stronger relationships and sustainable growth. At CallTower, we’re helping enterprises make that leap by transforming technology investments into lasting CX impact. Paul Holden is vice president of EMEA sales at CallTower Photo: iStock.com/Delmaine Donson
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