Technology Record - Issue 39: Winter 2025

35 “At Cisco, we’re enabling our customers to unlock new value by integrating advanced AI and Microsoft technologies into every workspace. With innovations like RoomOS 26 and our partnership on the Microsoft Device Ecosystem Platform, organisations can harness secure, AI-powered collaboration across Microsoft Teams Rooms and Webex. Our devices, powered by NVIDIA AI, automate tasks, capture insights and facilitate seamless workflows. This empowers teams to innovate faster and reach global audiences with clarity and scale. By blending Microsoft 365 Copilot and Cisco AI Assistant, we’re driving the next generation of productivity and customer engagement across industries.” Snorre Kjesbu Senior Vice President and General Manager, Collaboration, Cisco John Murray Vice President, Sales, Americas, GMO GlobalSign Mark Sher Senior Vice President, Product Marketing, Intermedia “At Intermedia, we’re helping organisations get more from their Microsoft investments by unifying communication and collaboration into one intelligent experience. Our Intermedia Intelligent Communications platform, Unite, integrates with Microsoft Teams so users can connect with customers and colleagues through high-quality voice, SMS and contact centre interactions without leaving Teams. With built-in AI Assistants for real-time call summarisations, sentiment analysis and more, we’re helping businesses become more efficient and productive – while delivering the reliability of our financially backed 99.999 per cent uptime service-level agreement and Worry-Free Experience.” “The Public Key Infrastructure industry is undergoing massive change. To prepare for it, GlobalSign customers are shifting from traditional certificate payment models to new options such as subject alternative name (SAN) licensing. We use Copilot to help quickly and accurately summarise unique SAN values per certificate, replacing time-consuming pivot table work and enabling precise license recommendations. The automation significantly reduces proposal preparation time, from hours to seconds, enhancing both customer experience and operational efficiency. By leveraging Copilot, GlobalSign delivers faster, more accurate proposals, helping customers adapt to industry changes while maximising value.” Three Microsoft partners share how they are helping customers leverage Microsoft technologies and AI tools to unlock new markets, create innovative products and reach audiences more effectively Partner perspectives

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