58 “Teams holds the institutional knowledge; Huddly’s modular, AI-native devices can extend it by providing an understanding of what’s happening in the room. With 3D spatial awareness, they capture and convey the dynamics at play, adapting the experience in real time as things shift. This allows people to focus on creative work while AI handles the thinking-fast tasks, leading to reduced cognitive cost and better meeting outcomes.” FEATURE Bo Pintea Executive Vice President, Business Development, Huddly “Imagicle Contact Center turns Teams into a simple, certified contact centre – voice and digital – without overwhelming users with features. It is natively integrated, omnichannel, automated, powered by people and AI without losing ease of use. Agents work in a dedicated workspace with all call and chat controls supported by AI. Supervisors get live monitoring, clear KPIs, wallboards and concise historical reports. First-contact handling is easy and round-the-clock with self-learning bots and a no-code flow builder for voice and chat interactions. Compliance is built in with policybased recording and AI voice/sentiment analysis for quality insights.” Luca Isola Business Development Manager, Microsoft EU and Service Providers EMEA, Imagicle Irina Shamkova Chief Product Officer, Intermedia “At Intermedia, we believe collaboration should meet people where they already work. That’s why we’ve built deep, native integrations that extend Teams into a complete communications hub for voice, messaging and customer engagement. Through our Intermedia Intelligent Communications platform, Teams users gain enterprise-grade calling, SMS, contact centre and archiving capabilities – all within the familiar Teams experience. Built-in AI features like AI Agent Assist, AI Supervisor Assist and Intent Routing help teams work smarter, respond faster, and uncover insights in real time. The result is a Teams environment that’s more connected, intelligent and complete.” Photo: AdobeStock/FlamingoImages
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