66 INTERVIEW CallCabinet has built a reputation for providing innovative, compliant voice capture and conversation analytics, helping organisations in regulated industries securely record and analyse interactions across Microsoft Teams. Its acquisition by Smarsh in 2025, with CallCabinet renamed as Smarsh Call Recording and Analytics, combines this expertise with Smarsh’s strengths in archiving, supervision and AI-driven insights, to deliver a unified platform that provides compliance, intelligence and performance insight across email, chat, voice and video. “CallCabinet brings deep expertise in compliant voice capture and conversation analytics across leading collaboration platforms like Teams,” says Ryan Kahan, executive vice president of voice interactions at Smarsh. “By combining this with Smarsh’s strengths in digital communications archiving and supervision, we deliver a unified platform that bridges the entire communications spectrum, from chat and email to voice and video. This platform enables enterprises to secure, analyse and act on every conversation in real time.” The acquisition significantly enhances Smarsh’s capabilities for Teams environments. As Teams becomes the central hub for enterprise collaboration, according to Kahan, the ability to ensure compliance across all forms of communication has never been more important. “Teams has become the foundation of enterprise collaboration, and with that growth comes increased compliance and data governance challenges,” says Kahan. “Smarsh Call Recording and Analytics delivers end-to-end capture for every Teams interaction. This ensures regulatory compliance and data integrity across global industries. What makes this solution stand out is its seamless integration within the Teams environment and the Teams app add-in. Users gain centralised visibility and policy control through the Teams interface, which eliminates silos and ensures every conversation, whether internal or customer-facing, remains fully compliant and available for analysis.” At the heart of this evolution is AI. The combination of Smarsh Call Recording and Analytics enables organisations to move from reactive record-keeping to proactive intelligence. “AI is where the real transformation happens,” says Kahan. “Our solution leverages AI-driven transcription, sentiment analysis, redaction and summarisation to turn recorded Teams interactions into structured, actionable intelligence.” Smarsh aims to continue evolving its solution to help enterprises stay ahead of risk while driving business value from their data. “The convergence of compliance and AI-driven analytics will redefine how businesses view communication data,” says Kahan. “We’re moving from recording for record-keeping’s sake to recording for insight. With Smarsh Call Recording and Analytics, every Teams interaction becomes a trusted data asset that fuels decisions, improves customer experience and strengthens organisational resilience. This acquisition makes Smarsh Call Recording and Analytics more than a solution for meeting regulatory needs; it empowers enterprises to extract strategic value from all of their conversations.” Ryan Kahan of Smarsh explains why the company acquired CallCabinet and how it will benefit Microsoft Teams customers Unifying compliance and intelligence BY ALICE CHAMBERS “ We’re moving from recording for record-keeping’s sake to recording for insight”
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