74 The term ‘digital transformation’ has become shorthand for modernisation. But for many enterprises, transformation has been incremental rather than intentional – a layering of tools and platforms that often result in greater complexity PETER RODGERS: CONTINUANT The truth is simple: technology doesn’t transform organisations, people do. And meaningful transformation requires connecting those people across both legacy and modern environments in ways that are seamless, secure and measurable. At Continuant, we’ve learned that the real differentiator in enterprise transformation isn’t just cloud adoption, automation or AI readiness – it’s interoperability. When systems, processes and people work cohesively across boundaries, transformation accelerates progress rather than adding another layer of technical debt. Legacy investments are a perfect example. Contrary to common perception, they aren’t barriers; they’re assets. They reflect years of capital spend, operational expertise and user familiarity. But as organisations shift to hybrid work, distributed operations and cloud-first strategies, those same assets can become anchors without the right integration strategy. Many enterprises live this balancing act every day, whether it be a financial institution running decades-old private branch exchanges alongside Microsoft Teams, or a healthcare provider managing multiple unified communications (UC) and contact centre platforms. They must modernise without disrupting mission-critical systems, and innovate without compromising compliance or security. This often results in an ecosystem of tools that function independently but rarely interoperate effectively. Without a deliberate approach, enterprises end up managing the symptoms – duplicated capabilities, inconsistent experiences, rising costs – rather than realising the outcomes transformation was meant to deliver. Continuant’s philosophy is to help enterprises extract value from what already works while transitioning intentionally towards what’s next. Transformation becomes a process of rationalisation, integration and human enablement – not a rip-and-replace event. This approach is grounded in six interconnected pillars: connected collaboration; interoperability and integration; intelligent infrastructure; experience and adoption; security and compliance; and lifecycle management. Together, these pillars guide organisations in evolving technology around people and measurable business outcomes. The results are tangible. In 2019, Adient, the manufacturer of automotive seating, unified its communications across Microsoft Teams, Cisco, Zoom and hybrid audiovisual (AV) ecosystems. By modernising from Avaya to Teams, integrating hardware and automating service workflows, the automotive seating manufacturer improved global reliability and strengthened employee engagement. Interoperability is no longer optional – it’s operationally essential. Continuant’s ability to bridge multi-vendor environments helps “Transformation succeeds only when people are equipped, confident and connected” VIEWPOINT Interoperability unlocks transformation
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