76 INTERVIEW Elevating the Teams experience Mark Bunnell of NUWAVE Communications explains how the company’s iPILOT solution enables carriers and other partners to rapidly provision and deploy Teams at scale for their customers Unified communications (UC) platform Microsoft Teams has grown rapidly since launching in 2017. Over 300 million users in organisations worldwide now rely on it for everything from instant messaging colleagues to sharing files, hosting meetings and handling customer calls. They cite streamlined and secure enterprise communication, enhanced meeting experiences, increased productivity and operational efficiency as some of the key business benefits. Established as a traditional voice and business communications software provider in 1998, NUWAVE Communications has developed software solutions to empower organisations to rapidly implement Teams at scale and capitalise on these benefits. “We help tier-one carriers, cloud solution providers, managed service providers, system integrators and small businesses create complete go-to-market UC offerings for their customers,” says Mark Bunnell, the company’s chief operating officer. NUWAVE Communications developed its Teams provisioning expertise after it was invited to join Microsoft’s original Technology Adoption Program, explains Bunnell. “We collaborated closely with Microsoft’s experts to learn about Teams and its existing and future features, as well as how to successfully provision them for our partners. We combined this knowledge with our voice expertise to develop iPILOT, our flagship communicationsplatform-as-a-service solution. It simplifies and automates the onboarding, tenant provisioning, licensing, governance, security and lifecycle management processes for Teams.” By using iPILOT, partners with minimal technical expertise and experience of working with voice communications can rapidly roll out Teams for their customers. “Teams is a complex and ever-evolving platform, and many of our partners lack the skills and expertise to quickly provision it and successfully integrate it into their customers’ IT environments themselves,” says Bunnell. “Historically, it could take weeks or even months for these partners to complete a Teams rollout, but with iPILOT, they choose which services and features they want to include in their go-tomarket Teams solution and click to activate them. Now, their customers can go from having no Teams platform at all to making test calls within 15 minutes.” iPILOT also gives partners the visibility and control they need to manage their customers’ entire Teams environment. “They can easily scale Teams to add extra users and new capabilities and features, or troubleshoot operational issues,” says Bunnell, adding that iPILOT can also be used to quickly provision other major UC platforms too. In addition, NUWAVE Communications has integrated third-party solutions for features BY REBECCA GIBSON “ Our new AI solution will transform the experience of provisioning and managing Teams and enterprise voice communication at scale”
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