INTERVIEW giving users the ability to place and receive calls, manage customer interactions and access historical communications data without leaving where they already work.” Intermedia Intelligent Communications also unifies data across its own and Microsoft environments, simplifying compliance and enabling deeper insight discovery. This creates a more complete, secure and connected Teams experience. A law firm, for example, can automatically capture, archive and search call recordings from both Teams and Intermedia in one place, helping compliance teams verify disclosures quickly. A distributed sales team can analyse performance using call volumes, meeting transcripts and follow-up emails together, giving managers a clearer understanding of customer needs and sentiment. As new pressures emerge across collaboration and customer engagement, McCormick outlines how Intermedia Intelligent Communications is positioning its platform to support customers and partners. “Two key trends are shaping what’s next: the convergence of internal collaboration and customer engagement, and the rising impact of AI across every interaction,” he says. “Businesses want a unified platform that aligns their internal teams and customer-facing operations, supported by intelligence that turns communication into real-time insight and better decision-making. “Intermedia is built for that future. By bringing capabilities from unified-communications-asa-service, contact-centre-as-a-service, AI and archiving natively into Teams, we give partners and customers a secure, scalable platform that adapts to evolving work practices. We help partners stay ahead of change, deliver more value and grow with confidence.” Photo: iStock/skynesher 80
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