96 FEATURE Selected Microsoft partners share how they are supporting financial services organisations to modernise their workplace and boost productivity Partner perspectives “Altigen has been helping banks and credit unions enhance communications and customer interactions for more than 20 years. Today, we work with over 1,500 institutions through our partnership with Fiserv. Our focus is on helping financial organisations retire outdated systems and consolidate everything within Microsoft 365. Since fewer than 10 per cent of Microsoft partners have voice expertise, we bridge that gap by providing the voice and contact centre capabilities needed for a successful Teams Phone deployment. In addition, we leverage Azure AI to deliver secure, practical contact centre solutions that empower managers and agents with meaningful insights and improved customer experiences.” “Today’s corporate banking operations are still dominated by manual workflows, siloed systems and rigid automation. Tesselate helps financial services organisations modernise the workplace through a phased, secure and governable adoption of agentic AI. Our solution converts processes like letter of credit and guarantee issuance into adaptive, goal-driven workflows; enabling straight-through processing where permitted, and human-in-the-loop control where required. Using the Microsoft Power Platform, Copilot and the Azure AI Foundry ecosystem, we enable business users to build, orchestrate and monitor workflows across existing systems; typically reducing manual effort by 70 per cent in targeted areas and accelerating turnaround times through more consistent execution.” Mike Plumer Vice President of Sales, Altigen Technologies Casimir Veisblat Managing Director, Tesselate
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