44 We asked selected Microsoft partners how they build on Microsoft’s security solutions to ensure organisations can adopt AI securely and responsibly Partner perspectives “Concentrix designs and operates AI‑enabled contact centres with security, identity and trust embedded at the core. Operating globally across regulated industries, the company modernises legacy environments by combining conversational AI, analytics, automation and agent copilots within secure, enterprise‑grade platforms. Strong identity controls, including passwordless and biometrically verified authentication, reduce friction while protecting customers, agents and clients from fraud. Through its partnership with Microsoft, Concentrix leverages an integrated cloud and AI ecosystem to deliver resilient, secure contact centre as a service solutions that scale worldwide. This ensures AI drives productivity and insight without compromising privacy or trust, enabling intelligent experiences that balance innovation and responsibility.” Guy Brosseau EVP, Information Technology and Global Security, Concentrix “Responsible AI adoption requires security, trust and seamless integration. Barco ClickShare leverages Microsoft Device Ecosystem Platform (MDEP) to build a secure, compliant and manageable wireless meeting room system, enhanced by its simplicity and ease of use. The ClickShare Hub works as part of a room system bundle certified for Microsoft Teams and extends Microsoft Teams’ AI powered capabilities – realtime summarisation, translation and speaker recognition – so they work reliably across hybrid meetings. By embedding AI securely into the collaboration workflow, ClickShare ensures organisations can adopt AI responsibly, providing a consistent, safe and intuitive experience for all participants.” “We start by meeting customers where they are. By building Cisco collaboration devices and experiences on MDEP, we align closely with Microsoft’s security capabilities while extending them through Cisco’s zero-trust architecture, device integrity safeguards and network-level protections. AI runs where it makes the most sense – often on the device or within clearly defined boundaries – supported by strong identity, encryption and policy controls. This gives organisations the confidence to adopt AI in ways that are transparent, governed and aligned with their security and compliance requirements.” Jan van Houtte Executive Vice President, Barco ClickShare Espen Løberg Vice President and General Manager, Cisco COVER STORY
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