111 PUBLIC SECTOR We asked Microsoft partners how they are using Microsoft’s cloud and AI technology to help governmental organisations improve operational processes, while delivering better employee and citizen experiences Partner perspectives “Accela technology is developed on Microsoft’s cloud to help government agencies modernise permitting and licensing in ways that are practical, transparent and accountable. By embedding AI directly into core administrative workflows, we help agencies automate document intake, surface issues earlier in the review process and provide real-time visibility for both staff and applicants. Importantly, AI augments – rather than replaces – human decision-making, enabling agencies to manage capacity constraints, reduce backlogs and improve service experiences while maintaining trust, compliance and oversight. The result is faster, more predictable processes that improve outcomes for employees, residents and businesses alike.” “Coretek modernises government operations using Microsoft AI Foundry, Azure Government Cloud and intelligent process automation. We deployed AI-powered document processing, citizen-facing virtual agents and Microsoft Copilot Studio workflows that eliminate paper-based bottlenecks and dramatically improve service delivery speed. A large municipal government in Michigan, USA, reduced permit processing time by 50 per cent and resolved 38 per cent of citizen enquiries autonomously through an AIdriven self-service portal. Agency employees now redirect effort from administrative tasks to complex, high-impact citizen services. The outcome: faster government, better citizen experiences and empowered employees – all built on a compliant, secure Microsoft AI foundation.” Noam Reininger CEO, Accela Brian Barnes Chief Technology Officer, Coretek Photo: iStock/piranka Photo: AdobeStock/Roberto
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