13 RETAIL & CONSUMER GOODS 116 Human-led, AI-powered Microsoft’s Sue McMahon discusses how the adoption of agentic AI is creating a shift that’s freeing up merchandisers to focus on highervalue creative tasks 122 Noah Herschman of Intelo.AI believes the solution to disconnected merchandising systems is agentic AI PUBLIC SECTOR 106 Seeing the big picture Microsoft’s John Doyle explains how governments are moving away from a pilot project mindset to design connected, intelligent AI-powered experiences around citizens and employees 112 S ally Ann Frank from Microsoft shares insights on how startups are developing AI-powered tools to help advance innovation across the life sciences value chain 115 G overnment organisations must embed AI into core workflows with human oversight to improve services, says Accela’s Noam Reininger MEDIA & COMMUNICATIONS 102 The agents of change Microsoft’s Rick Lievano and Denizcan Billor discuss how AI agents have transformed the management of its Azure network of fibre optic and undersea cables and data centres – and how it is helping telecom operators do the same FEATURED PARTNERS 124 A selection of Microsoft partners operating across all business sectors 1 28 THE LAST WORD Toby Ingleton looks at new research from Microsoft which indicates business leaders must shift their focus from deploying software to redesigning work and processes
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