22 MARKETWATCH Moody’s Corporation has expanded its partnership with Microsoft and will integrate its credit intelligence into the firm’s AI tools, including Microsoft 365 Copilot. The integration operates through two main channels. Using the Model Context Protocol, organisations can access Moody’s workflow and data services without the need for custom integrations via a dedicated agent within Microsoft 365 Copilot. Additionally, Moody’s data is available as a source within Copilot features, including Copilot Chat, the Researcher agent and Microsoft Excel. “By embedding that intelligence directly into Microsoft’s AI solutions at enterprise scale, we’re making decision-grade analysis available not just to specialists, but to every person across an organisation who needs it,” said Rob Fauber, president and CEO of Moody’s. Microsoft joined AVEVA to discuss topics including AI, data, cloud, digital twins and industrial intelligence at AVEVA World 2026, which took place in Milan, Italy, on 19-21 May 2026. Microsoft was the platinum sponsor of the event, which focused on the need to make supply chains more diversified and resilient, as well as the importance of open ecosystems for accelerating digital transformation. “Microsoft and AVEVA are coming together to transform the way industrial manufacturers build, engineer and operate their businesses,” said Caroline Shao, global senior partner marketing manager for Microsoft. “We’ve been working together for over 30 years and will continue this tradition of innovation to solve the world’s biggest industrial manufacturing challenges. AVEVA's industry-leading solutions built on the Microsoft Cloud enable manufacturers to gain real-time visibility, unlock AI-powered insights and unite their IT and operational technology data.” Moody’s embeds credit intelligence in AI workflows Synergy Technical achieves new Microsoft Support Services designation Synergy Technical has been named a Microsoft Support Services partner for demonstrating “proven capability, maturity and excellence” in delivering customer support for Microsoft cloud technologies. The customer satisfaction score (CSAT) is a central pillar of the designation. The CSAT – regarded as the most direct indicator of support quality in the industry – is a measure of how quickly issues were resolved and how supported customers felt throughout the process. In its audit, Synergy Technical posted a 99.1 CSAT score, a result that reflects the consistency, technical depth and care the team brings to every customer interaction. For the company’s customers, the designation means higher prioritisation in Microsoft support scenarios and the assurance that they're working with a partner Microsoft has independently vetted for support excellence. “Being recognised by Microsoft through the Support Services designation validates the quality, discipline, and dedication our team brings to every customer interaction,“ said Rohana Meade, CEO of Synergy Technical. “A 99.1 CSAT score isn't an accident – it's the result of a team that takes every ticket personally. This designation is a signal to the market that our customers can trust us to deliver consistent, exceptional support at scale.” Microsoft and AVEVA explore future of manufacturing at Milan event
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