53 “As part of that initiative, we developed a Microsoft Dynamics 365 Business Central implementation agent,” says Morrison. “It halved our efforts compared to a year before. In addition, we’re getting happier clients, less rework and fewer credits back against projects because the quality has gone up.” But while greater efficiency may affect the need for further recruitment, Morrison believes that successful transformation recognises both the impact AI has on people’s roles and the importance of nurturing human talent. “AI is an assistant, not a replacement for human interaction,” says Morrison. “For example, agents can easily take care of the jobs that many early-career stage employees do, but if we lose those people, we won’t have experienced talent available 10 years from now. It’s important that we continue to invest in developing those individuals because we’ll need them later.” Being customer zero means Velosio can bring this first-hand experience to its discussions with customers – and quickly deliver the real-life results businesses are looking for. “Our primary business is implementing software solutions to improve a company’s output,” says Morrison. “That has traditionally been a long, cumbersome process and sometimes at the end of those projects, you might get 60 per cent of the ROI you expected. But with AI agents, we’re able to shorten those implementation cycles and deliver much higher efficiency gains with a very fast return. It took less than 12 months for our own AI investment to show profitability gains. In fact, we saw a 185 per cent return in the first year and we expect a three-year return of 400 per cent. “That inspires our clients, and it motivates us to keep thinking and uncovering additional ways that we can use the generative AI agent toolset we have.” Photo: Unsplash/Arlington Research
RkJQdWJsaXNoZXIy NzQ1NTk=