CONTENTS 9 32 STEPPING INTO A NEW FRONTIER Organisations across industries are deploying AI to improve processes and gain economies of scale, but a people-focused approach will deliver richer long-term results, says Microsoft’s Kees Hertogh 16 MARKETWATCH The latest news from Microsoft and its partners, including the launch of the Project Solara platform 26 EXECUTIVE INTERVIEW Microsoft’s Philippe Rogge explores how agentic AI is impacting the public sector, and why organisations are embracing the new wave of technology 44 I rina Shamkova from Intermedia Intelligent Communications explains how the company is weaving AI into everyday communications workflows 47 A ligned teams and technology are the foundation for intelligent commerce, says Conga’s Celia Fleischaker 48 Silvio Bessa explains how Microsoft’s alliance with ServiceNow is bringing governance to the age of AI agent sprawl 50 Coretek’s Brian Barnes discusses how the firm uses its own operating data to demonstrate what its customers can achieve with AI 52 R obbie Morrison explains how a customer-zero approach has built Velosio’s deep understanding of successful AI transformation ISSUE 41: SUMMER 2026
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