105 data and memory needed to understand the person, organisation and moment. Copilot Chat, Copilot Cowork, persistent agents and partner experiences all use this same foundation – the work determines the form factor.” The impact of an AI agent enabled by Dynamics 365 on everyday operations extends beyond simply completing tasks faster. “Agents connect signals, decisions and execution across an end-to-end process, allowing people to respond earlier and make better decisions without spending their day reconciling information across systems,” says Verma. He points to Farmlands Cooperative, a farmer-owned rural supplier in New Zealand that deployed the Procurement Agent in Dynamics 365 Supply Chain Management to help manage purchase orders, as an example of the impact an agent can have. “The agent reads supplier communications, finds the affected purchase orders, recommends the appropriate changes and drafts the response,” he explains. “It now handles at least half of the company’s purchaseorder email traffic autonomously. What previously took minutes now takes seconds, while the purchasing team remains in control of the decisions.” Verma emphasises that trust is built into the solution architecture. “Trust is not a separate layer added after an agent is deployed,” he says. “Microsoft develops AI under our six responsible AI principles: Photo: Unsplash/Match Sumaya Farmlands Cooperative uses an AI agent in Dynamics 365 Supply Chain Management to handle at least half of the purchase orders for its farming products FEATURE
RkJQdWJsaXNoZXIy NzQ1NTk=