129 Photo: credit the same governance, entitlements and licensing controls. Looking ahead, D’Jelal sees the industry moving from using AI for a prompt or query, to using it for a job. Where firms once had to choose between a fully loaded terminal or building their own solution on top of raw data, LSEG’s agents now offer a hybrid of the two. “Firms can build their own agents directly on LSEG’s proprietary and licensed data or draw on LSEG’s pre-built agents,” D’Jelal says. “Our differentiation comes from content, business logic and governance, not simply access to data. It’s a decomposed version of the terminal. We’re bringing together content, business logic and governance in discrete packages that perform specific jobs, drawing on specialist intelligence from Reuters, IFR, LPC, PFI and Deals Intelligence.” For organisations embarking on their transformation, D’Jelal’s advice is to start with real customer needs and pain points. “AI expands what is possible,” he says. “It allows firms not only to optimise existing workflows, but to reimagine them. However, that transformation must be matched by scale, security and governance, particularly as cyber risk increases.” For LSEG, the shift is already tangible. “We’re very proud of the fact that we’ve gone through the experimentation phase and now we have products that are being adopted at scale across thousands of users,” D’Jelal says. “We’ve had to break ground and build new capabilities, and that’s something we’re very excited about.” “ AI expands what is possible. It allows firms not only to optimise existing workflows, but to reimagine them”
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