145 RHI Magnesita is now rolling out the Conga CPQ solution across its organisation Photos: RHI Magnesita though we were going to move to CPQ first, we knew this was the right partner for the mid- to long-term journey.” After its rigorous selection process, RHI Magnesita had detailed knowledge of the project. Rather than use a thirdparty implementation partner, it created a dedicated internal team and partnered with Conga Professional Services. “We started with two months of preplanning and preparation,” says Michault. “This helped us become one team with Conga Professional Services before moving onto the design phase.” Conga’s Professional Services team shared best practices to ensure a successful CPQ go-live. Some 200 people from across the business – including prominent C-suite support – were involved throughout the project, starting with a kick-off meeting where the company shared its CPQ vision for the short and longer term with Conga. A demo, configured during the vendor selection process, helped get users onboard. With an agile approach, the company quickly configured the solution and got direct feedback from internal stakeholders. “It was important to keep things simple at first and scale the solution later,” says Michault. “After a six-week pre-design phase, configuration and design continued in parallel for six months. Then shortly after design was finished, we began user acceptance testing.” RHI Magnesita has now gone live with the Conga CPQ solution in one of its six regions, with plans to onboard four more regions by the end of 2026. It’s also exploring how other Conga products can support its business. “The success of this project has been built on a true partnership between Conga and RHI Magnesita,” says Marina Miljak, senior customer success manager at Conga. “Through close collaboration, open communication and a shared commitment to delivering business value, both teams have worked together to align technology with RHI Magnesita’s strategic goals. RHI Magnesita’s engagement and willingness to innovate, combined with Conga’s expertise and support, have enabled the teams to navigate a complex transformation journey and establish a strong foundation for longterm success.”
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