17 CONTENTS 112 98 In Focus: Dynamics 365 104 The dynamic revolution Microsoft Dynamics 365 is evolving from a unified ERP and CRM suite into a foundation for agentic operations; we speak with Microsoft’s Sameer Verma 109 It takes more than an easy-to-build user interface to support field operations, says James Koursaris of Praxedo 110 As Dynamics GP support winds down, Avalara’s Frank Hanzlik argues the migration to a modern Dynamics platform is a chance to rebuild compliance, not just rehost it 112 M arty Priest shares how congruentX uses Microsoft technologies and an outcome-based model to ensure success 113 C lickLearn’s Jake Wildgoose believes in-app, contextual guidance offers the fastest, most reliable way to close knowledge gaps 115 V elosio’s Keith Goedde explores why data modernisation is key to AI adoption Coretek’s AI Factory exists because one-off AI projects do not scale Tyler Hopperton, Coretek 90 B ud Walker of Melissa believes agentic AI success in the customer experience depends on the right data 91 J ason Gladu of Convertr explores why data provenance matters more than model capability for agentic AI 92 C oretek’s AI Factory and always-on security operations centre create a foundation for scalable, trusted implementations, says Tyler Hopperton 96 CTERA’s Dylan Locsin shares how automatically archiving cold data to Microsoft Azure Blob can save organisations up to 70 per cent 97 V ic Bhagat of Q-SYS explains why AI is pushing businesses to reassess their approach to meeting room technology 98 E spai Barça has partnered with Crestron to reimagine FC Barcelona’s Spotify Camp Nou 100 O penText’s Majd Madina discusses navigating Microsoft’s FY27 incentive changes and maximising CSP earnings 102 A ndrew Roberts highlights the capabilities of Zensai’s new Adoption Hub learning platform
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