83 of the box, runtime observability so you can see how an agent reasoned and where it made a decision, identity and leastprivilege enforcement across connected systems, and the ability to detect an agent operating outside its permissions and shut it down in real time. That last capability is what unlocks the rest. Governance is not the brake pedal. It is the thing that lets a board approve putting agents to work. How does the ServiceNow and Microsoft partnership benefit your customers? Microsoft is where employees work and where many of the models and infrastructure reside. ServiceNow is where work gets governed and executed endto-end. Those are complementary, and we have spent the last year making that concrete rather than directional. At Knowledge 2026, we extended AI Control Tower governance across Microsoft Foundry, Copilot Studio, and Agent 365, and our AI specialists are coming to the Agent 365 Marketplace so they run inside the tools employees already use. We are also taking a joint autonomous IT motion to market. In practice, for a CIO, it means you do not govern your Copilot agents in one console and your ServiceNow agents in another. One inventory, one policy set and one audit trail across both. There is a commercial piece people underrate, too. Customers can transact through Azure Marketplace and draw down existing Azure commitments. Procurement is often the slowest part of an AI strategy, which can remove a quarter or two. “ Measure the exceptions as hard as you measure the wins” At Knowledge 2026, ServiceNow announced its extended AI Control Tower governance Photo: ServiceNow
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