The Record

The best of enterprise technology on the Microsoft Platform

Summer 2021

The Record Magazine

Production Editor: Elly Yates-Roberts
Executive Editor: Andy Clayton-Smith

As Microsoft finalises preparations for its annual partner gathering Inspire, industry and public sector leaders around the globe are also taking stock of the last 18 months and looking forward to the year ahead.

The measures taken have ensured business continuity through times of crisis, and have fundamentally changed the way business is done, with workforces empowered with the tools to effectively connect with colleagues and customers from remote locations.

In our cover story, we talk with newly appointed corporate vice president for Microsoft’s One Commercial Partner organisation, Rodney Clark, about the rapid adoption of new technology solutions and how the internet of things is being leveraged as an agent for change.

Elsewhere in the magazine we talk with Microsoft’s worldwide public sector lead Julia Glidden about the changing face of citizen engagement and innovations across government, healthcare and education during recent periods of lockdown.

In the first of a new series of articles from the International Association of Microsoft Channel Partners (IAMCP) we hear from Sarika Malhotra, recently appointed as international president of this fast-growing community. We find out more about IAMCP’s relationship with Microsoft and the value that the organisation holds for both commercial and civic leaders.

Aman Chitkara of the World Business Council for Sustainable Development tells us more about how his organisation is working with technology leaders like Microsoft to drive real change in the sustainability credentials of the automotive industry. And our automotive feature dives deeper into the story of growing sustainability practices, with Microsoft’s global general manager for automotive, travel and transportation Sanjay Ravi offering insight into the work being done.

As always, the magazine is also packed with a rich blend of industry features, case studies, news and commentary from a wide variety of industry analysts, partner organisations and Microsoft personnel.

We hope you enjoy the read.

Magazine highlights

IoT as an agent of change

Cover story: IoT as an agent of change

IoT as an agent of change Microsoft’s Rodney Clark shares his thoughts on how IoT could improve citizen engagement further.

Unlock digital potential

Reliable production

Frito-Lay is using Augury’s Machine Health solution to reduce machine downtime and boost productivity.

Microsoft unveils Windows 11

Microsoft unveils Windows 11

New software aims to help users “create, learn, play, and connect in all new ways”

A foundation of trust

A foundation of trust

IAMCP’s Sarika Malhotra discusses the association’s work, its relationship with Microsoft, how it helps Microsoft customers and its plans for the future.

Immersive collaboration

Immersive collaboration

Fracture Reality’s JoinXR platform helps users generate meaningful insights from data using augmented reality.

IoT: a ‘must have’ in every segment

IoT: a ‘must have’ in every segment

Bechtle’s Stefan Schweiger shares how the company can support customers in their IoT journeys.

Protecting the planet

Protecting the planet

Peter Herweck shares how AVEVA is supporting organisations to help tackle climate change.

Reinventing cybersecurity with AI

Reinventing cybersecurity with AI

AI solutions can help businesses adapt to an increasingly complex threat landscape, says Mick McNeil from Logicalis.

Industry highlights

Automotive

Driving automotive sustainability

Driving automotive sustainability

Microsoft’s Sanjay Ravi discusses how the automotive industry is shifting towards electrification and new modes of transportation

The intelligent transportation system

Microsoft’s John Stenlake believes that a mixed mode mobility system driven by data may be the solution to greener transport

Communications and Media

Producing under pressure

Producing under pressure

Rainer Kellerhals discusses how Microsoft tools have helped media companies to adapt to new ways of working

Financial Services

Transforming
customer journeys

Transforming customer journeys

Consistently delivering great customer experiences can be challenging for banks, but Microsoft research shows that digitisation, personalisation,AI and self-service are key to success.

Why lenders must embrace regulatory challenges

Why lenders must embrace regulatory challenges

Digital loan origination solutions are empowering banks to expedite decision-making and improve customer service. VeriPark’s Bohumil Hyanek explains why.

Manufacturing and Resources

Connecting data, AI and human insight

Connecting data, AI and human insight

AVEVA’s Kim Custeau discusses why advanced performance intelligence solutions are critical differentiators for industrial businesses.

Digitally driven value

Digitally driven value

Digital transformation is enabling manufacturers to create business models that keep them ahead of the competition, says Microsoft’s Colin Masson.

Public Sector

A supportive
growth strategy

A supportive growth strategy

iNova Pharmaceuticals uses Nintex to scale its business and expand its brands and geographic reach.

New levels of
citizen engagement

New levels of citizen engagement

Microsoft’s Julia Glidden shares how Microsoft and its partners are enabling change in how governments serve their communities.

Retail and Hospitality

Rethinking retail

Driving customer loyalty

Microsoft’s Naveen Tadepalli outlines how analytics, AI and more can help retailers deliver personalised omnichannel experiences

Rethinking retail

Rethinking retail

Microsoft’s Rody Senner says mixed reality can enable a better shopping experience while reducing operating costs.