Author: Rebecca Gibson

Rebecca Gibson is a senior writer for technologyrecord.com and The Record magazine, where she reports on the latest news and updates from Microsoft and its partner network.

 

 

NTT named as launch partner for Operator Connect for Microsoft Teams

NTT named as launch partner for Operator Connect for Microsoft Teams
By Rebecca Gibson | 29 September 2021

Firm will help to bring carrier-grade telephony and support services to Teams users in 39 countries

Every minute counts in customer interactions

Every minute counts in customer interactions
Tag Heuer
By Rebecca Gibson | 08 September 2021

Gijs Geurts of Anywhere365 explains why enterprises need to transform the way they manage business communications

Gijs Geurts of Anywhere365 explains why enterprise must transform how they manage communications

Hybrid working is here to stay, and Microsoft is enabling it

Hybrid working is here to stay, and Microsoft is enabling it
Microsoft
By Rebecca Gibson | 07 September 2021

Microsoft Teams is empowering manufacturing organisations to remain operational by bringing key employees back to the workplace and facilitating real-time collaboration with colleagues who are working remotely

Microsoft Teams and HoloLens are facilitating real-time collaboration with colleagues who work remotely

Unlocking the power of personalisation in retail

Unlocking the power of personalisation in retail
Unsplash/Blake Wisz
By Rebecca Gibson | 13 August 2021

Adobe’s Michael Klein outlines how retailers can successfully implement personalisation at scale to deliver engaging experiences that boost customer loyalty and drive sales

Engaging experiences can boost customer loyalty and drive sales, says Adobe’s Michael Klein 

Building sustainable business models to protect the planet

Building sustainable business models to protect the planet
iStock
By Rebecca Gibson | 09 August 2021

Peter Herweck shares how AVEVA is helping organisations to harness the power of performance intelligence to build sustainable business models and help tackle climate change

Peter Herweck shares how AVEVA is using performance intelligence to help tackle climate change

Connecting data, artificial intelligence and human insight

Connecting data, artificial intelligence and human insight
iStock
By Rebecca Gibson | 16 July 2021

AVEVA’s Kim Custeau outlines why advanced performance intelligence solutions will be a critical business differentiator for organisations in the industrial sector

AVEVA’s Kim Custeau highlights the value of advanced performance intelligence solutions 

Driving customer loyalty with analytics and AI

Driving customer loyalty with analytics and AI
iStock
By Rebecca Gibson | 14 July 2021

Microsoft’s Naveen Tadepalli outlines how these technologies can help retailers to deliver unique personalised omnichannel experiences that will convert customers into brand advocates

Microsoft’s Naveen Tadepalli outlines how tech can convert customers into brand advocates

How to become the bank of choice for your customers

How to become the bank of choice for your customers
By Rebecca Gibson | 28 May 2021

VeriPark’s Zubair Ahmed outlines how banks can become the primary financial institution

VeriPark’s Zubair Ahmed outlines how banks can become the primary financial institution

Creating a sustainable product lifecycle in retail

Creating a sustainable product lifecycle in retail
iStock
By Rebecca Gibson | 28 April 2021

Microsoft’s Michelle Lancaster explains why increasing the sustainability of products and services has become a vital goal for retail and consumer packaged goods brands, as well as their customers

Microsoft’s Michelle Lancaster explains why this has become a vital goal for retailers and customers

A perfect pairing: great wine and unified commerce

A perfect pairing: great wine and unified commerce
By Rebecca Gibson | 13 April 2021

Covid-19 shut down Ste. Michelle Wine Estates’ on-site business in 2020, but it was able to offer new digital customer experiences with Adyen and Microsoft Dynamics 365 Commerce

Ste. Michelle Wine Estates offered new digital experiences with Adyen and Microsoft Dynamics 365 
 

The new banking era of digital technology

The new banking era of digital technology
By Rebecca Gibson | 26 March 2021

Carlos Salta, vice president of banking and diversified financials at Capgemini’s Financial Services, outlines how digital technologies have empowered banks to remain operational and serve customers in 2020

Capgemini’s Carlos Salta outlines how digital has helped banks serve customers in 2020

Transforming retail landscapes in the face of crises

Transforming retail landscapes in the face of crises
iStock
By Rebecca Gibson | 05 February 2021

The Covid-19 pandemic has expedited the growth of e-commerce and it’s imperative for retailers and consumer packaged goods vendors to reimagine their operations if they want to stay competitive. We ask Microsoft and its partners how they can achieve this

We ask Microsoft and its partners how they are reimagining operations to stay competitive

The power of upskilling in the 21st century

The power of upskilling in the 21st century
By Rebecca Gibson | 29 January 2021

Ryan Fennerty explains how General Assembly and Microsoft are helping organisations to upskill employees with skills in data analysis, visualisation and predictive modelling

General Assembly and Microsoft are providing access to skills in data analysis

A retail landscape that is rapidly changing

A retail landscape that is rapidly changing
By Rebecca Gibson | 21 December 2020

Bill Thorne, executive director of National Retail Federation Foundation, and senior vice president of communications and public affairs at NRF, outlines the challenges and opportunities facing retailers in the wake of the Covid-19 pandemic

NRF’s Bill Thorne outlines the challenges and opportunities Covid-19 has presented to retailers

Democratising data analytics education

Democratising data analytics education
By Rebecca Gibson | 12 November 2020

Microsoft and Springboard have developed an online programme to teach thousands of people the skills they need for data analyst roles. Representatives from both companies and two successful programme graduates tell us more

Microsoft and Springboard have developed an online programme to teach thousands of people

Microsoft is empowering the retail workforce

Microsoft is empowering the retail workforce
By Rebecca Gibson | 06 November 2020

Abid Chaudhry explains how technologies like Microsoft Azure, Teams and Dynamics 365 are enabling retailers to operate safely and serve customers effectively during the Covid-19 pandemic

Abid Chaudhry explains how technology is enabling retailers to operate safely during Covid-19

AVEVA’s solutions could be key to unlocking sustainability

AVEVA’s solutions could be key to unlocking sustainability

AVEVA

By Rebecca Gibson | 20 October 2020

The company’s digital solutions are helping customers in the industrial sectors to develop connected and sustainable working models

Company’s products are helping customers to develop connected working models
 

AX for Pharma is working to combat Covid-19

AX for Pharma is working to combat Covid-19
By Rebecca Gibson | 19 October 2020

Andrea Ruosi explains how the firm will help biotech and pharmaceutical companies to expedite the development and production of a vaccine against the virus

Andrea Ruosi explains how the firm will help biotech companies to expedite a vaccine

Microsoft is creating unique retail experiences

Microsoft is creating unique retail experiences
iStock
By Rebecca Gibson | 24 July 2020

Greg Jones explains how creating a ‘golden record’ of every customer will help retailers to successfully deliver fully personalised shopping journeys

Greg Jones explains how a ‘golden record’ of customers will enable personalised shopping 

How to achieve telecommunications success in 2020

How to achieve telecommunications success in 2020
By Rebecca Gibson | 18 June 2020

Nik Willetts, CEO of TM Forum, predicts what strategies and digital technologies could help

Nik Willetts, CEO of TM Forum, predicts what strategies and digital technologies could help

Silvergate Bank transforms transactions with Finastra

Silvergate Bank transforms transactions with Finastra
By Rebecca Gibson | 02 June 2020

The bank has deployed a payments hub powered by Finastra’s Fusion Global PAYPlus on Microsoft Azure to increase transaction speed, flexibility and scalability

Bank’s payments hub on Microsoft Azure increases transaction speed, flexibility and scalability

Microsoft is optimising retail execution for CPG companies

Microsoft is optimising retail execution for CPG companies
By Rebecca Gibson | 01 June 2020

Colin Wright explains how Microsoft and its partners are empowering consumer packaged goods companies with the insights they need to get the right products on display at the right time

Firm and its partners are helping customers to display the right  products at the right time

How are AI and analytics disrupting the manufacturing sector?

How are AI and analytics disrupting the manufacturing sector?
By Rebecca Gibson | 23 March 2020

Companies that harness the power of artificial intelligence, analytics and machine learning will continue to lead the manufacturing industry in 2020, predicts Daniel Newman, founding partner and principal analyst at Futurum Research

Futurum Research’s Daniel Newman believes firms using this tech will lead the industry in 2020

Optimising order management with Tecsys

Optimising order management with Tecsys
By Rebecca Gibson | 20 March 2020

Canada-based shoe retailer uses the firm’s software to consolidate order fulfilment processes for its online and physical stores, cutting lead times and shipping costs

Browns Shoes uses the firm’s software to cut down lead times and shipping costs

Creating new retail experiences with the help of modern technology

Creating new retail experiences with the help of modern technology
By Rebecca Gibson | 10 March 2020

Retailers can use artificial intelligence and machine learning to reinvent the role of physical stores and customer experiences. Microsoft’s Shanthi Rajagopalan and Vic Miles explain more

Microsoft’s Shanthi Rajagopalan and Vic Miles explain how firms can reinvent physical stores

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