Author: Rebecca Gibson

Rebecca Gibson is a senior writer for technologyrecord.com and The Record magazine, where she reports on the latest news and updates from Microsoft and its partner network.

 

 

The secret to successfully using AI to power a new era of retail

The secret to successfully using AI to power a new era of retail
By Rebecca Gibson | 16 May 2018

Microsoft’s ShiSh Shridhar explains how retailers are using artificial intelligence-enabled virtual agents, robots, analytics and more to empower their employees, optimise their operations and delight customers

Microsoft’s ShiSh Shridhar explains how retailers are using AI-enabled virtual agents 

Four ways to build a powerful B2B customer experience

Four ways to build a powerful B2B customer experience
By Rebecca Gibson | 04 May 2018

Author, keynote speaker and customer experience futurist Blake Morgan highlights why companies need to focus on digital transformation, big data, personalisation and omnichannel

Customer experience futurist Blake Morgan highlights the benefits of new technologies

Visibility platforms are a key driver for successful experiential retail, says IDC

Visibility platforms are a key driver for successful experiential retail, says IDC
By Rebecca Gibson | 03 May 2018

Report finds that the systems help retailers to improve business productivity and customer experience 

Over 50% of businesses expect AI to create new jobs, says EY Global

Over 50% of businesses expect AI to create new jobs, says EY Global
By Rebecca Gibson | 01 May 2018

New poll shows that companies will use technology to develop products and boost operational efficiency

Smart factories to drive productivity growth in automotive sector

Smart factories to drive productivity growth in automotive sector
By Rebecca Gibson | 30 April 2018

Capgemini report predicts industry could achieve US$160 billion annually by 2023

New services to help ensure retail success

New services to help ensure retail success
By Rebecca Gibson | 20 April 2018

Michael Boykin and Daniel Munyan from DXC Technology explain how geomatics and omnilocation services can help retailers to capture data from their physical stores so they can meet, and exceed, the needs of their customers

DXC Technology's Michael Boykin and Daniel Munyan explain how geomatics services help capture data 

A new approach to cloud service delivery

A new approach to cloud service delivery
By Rebecca Gibson | 18 April 2018

Italy’s biggest cloud distributor uses interworks.cloud platform to expand and automate its Microsoft Cloud Services delivery channel for more than 12,000 resellers

Computer Gross uses interworks.cloud platform to expand its Microsoft Cloud Services channel 

Two new Microsoft Azure regions go live in Australia and New Zealand

Two new Microsoft Azure regions go live in Australia and New Zealand
By Rebecca Gibson | 03 April 2018

Microsoft joins with Canberra Data Centres to give governmental and other companies access to cloud

Microsoft restructures to focus on intelligent edge and intelligent cloud

Microsoft restructures to focus on intelligent edge and intelligent cloud
By Rebecca Gibson | 03 April 2018

Firm creates new Experience + Devices and Cloud + AI Platform teams, and makes leadership changes

Consumers would pay 16% more for better customer experience, says PwC

Consumers would pay 16% more for better customer experience, says PwC
By Rebecca Gibson | 27 March 2018

Survey finds that 73% of people view a positive experience as a key influence their brand loyalties

The importance of unifying global operations

The importance of unifying global operations
By Rebecca Gibson | 19 March 2018

DXC Eclipse helped a waterjet manufacturing company to consolidate its business units and improve data accuracy and sales processes by implementing Microsoft Dynamics AX

DXC Eclipse helped a waterjet manufacturing company to consolidate its business units 

InternetRetailing Expo to focus on omnichannel retail

InternetRetailing Expo to focus on omnichannel retail
By Rebecca Gibson | 16 March 2018

Event will take place at NEC Birmingham in the UK on 21-23 March 2018

Powershelf launches new RFID solution for eliminating retail out-of-stocks

Powershelf launches new RFID solution for eliminating retail out-of-stocks
By Rebecca Gibson | 13 March 2018

Solution also uses blockchain and Microsoft technology to help retailers manage on-shelf inventory

The power of artificial intelligence in the retail industry

The power of artificial intelligence in the retail industry
By Rebecca Gibson | 05 March 2018

Microsoft’s Tracy Issel outlines how artificial intelligence, analytics and mixed reality can help retailers create seamless customer experiences across all channels

Microsoft’s Tracy Issel outlines how AI and mixed reality can help improve customer experiences

The process of rolling out a new control system

The process of rolling out a new control system
By Rebecca Gibson | 01 March 2018

Germany-based tyre manufacturer Continental AG updates its process and control system with the help of ICONICS automation software

Continental AG updates its process and control system with the help of ICONICS automation software

How to create amazing and memorable customer experiences

How to create amazing and memorable customer experiences
By Rebecca Gibson | 15 February 2018

Microsoft’s Pinar Salk tells us how technologies like analytics and machine learning are helping retailers to create the personalised and seamless shopping experience their customers expect

Microsoft’s Pinar Salk tells us how technologies like machine learning are helping retailers 

Breaking down the barriers for successful DNS management

Breaking down the barriers for successful DNS management
By Rebecca Gibson | 31 January 2018

Sigfus Magnusson explains how Men & Mice can help companies to successfully implement and maintain integrated management of their DNS across platforms

How Men & Mice can help companies to successfully implement integrated management of their DNS 

Metafile earns Microsoft Dynamics 365 certification

Metafile earns Microsoft Dynamics 365 certification
By Rebecca Gibson | 30 January 2018

MetaViewer paperless automation tool can be used with Dynamics 365 for Finance and Operations

Microsoft Dynamics partners to head to Directions ASIA

Microsoft Dynamics partners to head to Directions ASIA
By Rebecca Gibson | 29 January 2018

Asia-Pacific based partners will gain detailed insight into the latest product and Microsoft Dynamics programme announcements, says Torben Kragelund, co-founder of Directions organising committee

Asia-Pacific based partners will gain detailed insight into Microsoft Dynamics programme announcements

InternetRetailing Expo 2018 to focus on omnichannel

InternetRetailing Expo 2018 to focus on omnichannel
By Rebecca Gibson | 29 January 2018

Exhibitors will showcase the technologies retailers need to deliver a seamless shopping experience

What trends and technologies will shape the telco industry in 2018?

What trends and technologies will shape the telco industry in 2018?
By Rebecca Gibson | 29 December 2017

Companies will use robotic process automation, machine learning and cloud to improve the employee and customer experience, says Deep Dawar, Capgemini’s lead for Telecom, Media and Gaming Sector

Capgemini's Deep Dawar says firms will adopt robotics, machine learning and cloud

What will the retail industry look like in 2018?

What will the retail industry look like in 2018?
By Rebecca Gibson | 27 December 2017

Nikki Baird, managing partner at RSR Research, expects that AI and machine learning will help to drive more personalised customer experiences and help retailers to optimise operations

RSR Research's Nikki Baird expects AI and machine learning to drive personalised customer experiences

What will the public sector prioritise to achieve a successful 2018?

What will the public sector prioritise to achieve a successful 2018?
By Rebecca Gibson | 22 December 2017

Analytics, cybersecurity, AI and a move from legacy systems will be the top focus for organisations, predicts Kevin Noonan, chief analyst and practice leader of Ovum’s Public Sector team

Analytics, security and a move from legacy systems will be the top focus, says Ovum's Kevin Noonan

The importance of planning ahead for retail success

The importance of planning ahead for retail success
By Rebecca Gibson | 04 December 2017

Microsoft’s ShiSh Shridhar explains how analytics, machine learning and artificial intelligence empower retailers to accurately predict hyper-local demand for products

Microsoft’s ShiSh Shridhar explains how analytics, machine learning and AI empower retailers

CIF finds 40% of UK public sector organisations are lacking digital skills

CIF finds 40% of UK public sector organisations are lacking digital skills
By Rebecca Gibson | 21 November 2017

Reports says UK government must develop expertise to digitise the services it delivers to citizens

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