Author: Rebecca Lambert

Rebecca has been writing about business technology for close to a decade and in that time has developed a soft spot for all things Microsoft. As well as being managing editor of our Microsoft industry title The Record, Rebecca also heads up the editorial team, managing and coordinating writers’ workloads, overseeing all editorial output and carrying out the odd interview whenever she can.

Generating loyalty through seamless customer experiences

Generating loyalty through seamless customer experiences
By Rebecca Lambert | 02 May 2014

Rebecca Lambert explains Avanade’s vision for how the entire retail customer service experience cycle should be managed

Rebecca Lambert explains Avanade’s vision for how the entire retail customer service experience cycle should be managed

London is benefiting from financial IT investment boom, finds Accenture

London is benefiting from financial IT investment boom, finds Accenture
By Rebecca Lambert | 26 March 2014

Spend on ‘fintech’ in the UK and Ireland has increased nearly eightfold in the last five years to US$265 million

BP implements Microsoft Dynamics CRM in its trading business

BP implements Microsoft Dynamics CRM in its trading business
By Rebecca Lambert | 25 March 2014

BP’s trading business is transforming its customer relationship management processes with Microsoft Dynamics CRM

BP's trading arm, Integrated Supply & Trading, is part way through an ambitious project to transform its customer relationship management processes

Welcome to the all-new OnWindows.com website

Welcome to the all-new OnWindows.com website
By Rebecca Lambert | 19 March 2014

We are delighted to have launched the new OnWindows.com website

peterevans supports business growth at UK insurance firm TFP

peterevans supports business growth at UK insurance firm TFP
By Rebecca Lambert | 06 March 2014

TFP’s growing business has hinged upon technology, and with its full IT stack outsourced to financial technology specialist peterevans, the firm is free to concentrate on its core operations

With its full IT stack outsourced to financial technology specialist peterevans, TFP is free to concentrate on its core operations

NRF: Microsoft showcases latest release of Dynamics for Retail

NRF: Microsoft showcases latest release of Dynamics for Retail
By Rebecca Lambert | 14 January 2014

Update includes improvements to call centre functionality, and new transportation and delivery capabilities

Update includes improvements to call centre functionality, and new transportation and delivery capabilities

Jim DuBois starts new role as Microsoft chief information officer

Jim DuBois starts new role as Microsoft chief information officer
By Rebecca Lambert | 03 January 2014

Responsible for delivering a range of initiatives for more than 90,000 Microsoft employees and billions of customers

Responsible for delivering a range of initiatives for more than 90,000 Microsoft employees and billions of customers

Belgian bank KBC chooses Office 365 for collaboration

Belgian bank KBC chooses Office 365 for collaboration
By Rebecca Lambert | 20 December 2013

Microsoft Services and HP Technology Services help the bank improve organisation-wide communication

Microsoft Services and HP Technology Services help the bank improve organisation-wide communication

Microsoft opens NUI research centre at the University of Melbourne

Microsoft opens NUI research centre at the University of Melbourne
By Rebecca Lambert | 05 December 2013

The University of Melbourne is teaming up with Microsoft to explore innovative social uses of natural user interface technologies

New Melbourne research centre will focus on the development of social interactive technologies

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