Technology Record - Issue 23: Winter 21/22

22 www. t e c h n o l o g y r e c o r d . c om MAR K E TWATCH Send by Bandwidth, a messaging application for Microsoft Teams Direct Routing users, allows staff to send and receive SMS from Teams channels to PSTN phone numbers. With the app, staff can eliminate sharing personal phone numbers for business communication, preserve their privacy and promote omnichannel collaboration with customers, clients and suppliers. The first prototype of the Microsoft Teams Direct Routing messaging bot is available to early adopters in January 2022. Send by Bandwidth will complete the Bandwidth Direct Routing solution, Duet for Microsoft Teams, by adding SMS and MMS capabilities to Voice and Emergency Calling with Dynamic Location Routing. Bandwidth is the network supplier of Microsoft Teams calling plans in the USA. Send by Bandwidth improves Microsoft Teams messaging Gamma hosts communication technology event Michigan healthcare provider focuses on patient care with Nuance DAX Cloud communication services provider Gamma welcomed guests to the British Library in London, UK, on 14 October for the return of its flagship direct customer event, the GX Summit. The GX – short for The Gamma Experience – explored the theme of frontiers in communication technology, with Professor Brian Cox as the headline speaker. Inperson sessions ran throughout the day as well as streamed virtually, hosted by Gamma experts and supported by Microsoft, Amazon Web Services and Three UK representatives. The University of Michigan Health-West (formerly Metro Health – University of Michigan Health) has expanded its deployment of the Nuance Dragon Ambient eXperience (DAX), an ambient clinical intelligence solution that empowers physicians to reduce administrative workloads and focus on patient care. The Nuance DAX pilot at University of Michigan Health-West began earlier this year throughout primary and specialty care settings. The expansion to the hospital's entire primary care group will allow even more healthcare providers to focus on the patient rather than the administrative tasks, resulting in significant time savings, improved patient care, and, ultimately, better health outcomes.