Technology Record - Issue 23: Winter 21/22

30 www. t e c h n o l o g y r e c o r d . c om MAR K E TWATCH Microsoft Teams specialist Resonate has launched Resonate Apps & Automation, an in-house development capability delivering enhanced solutions for Microsoft Teams. Combining its experience and technical capability in voice and Power Platform, Resonate now offers off-the-shelf solutions such as Teams Voice Management and Call Queue & Auto Attendant tools. These new offerings build on the firm’s expert consultancy services that help customers identify and create solutions that will enrich the Teams user experience, increase productivity and deliver cost savings through automation. Resonate enhances Microsoft Teams with Apps & Automation simplifies automation platform for CSPs As of 2022,’s comprehensive cloud commerce solution will offer new pricing and add-on options, a simplified billing experience and increased flexibility for cloud service providers to manage their services. The new features and functional changes will be released under a phased approach in alignment with Microsoft's roadmap. The cloud commerce platform will also soon offer optimisation services for Microsoft 365 and Microsoft Azure resources, providing regular data analytics, advanced artificial intelligence tagging and usage monitoring. Overall, with these updates, CSPs will be able to increase their customer retention by offering new and improved managed services. In response to continued Covid-19 concerns, especially with the Omicron variant on the rise, ICONICS is continuing to prioritise the health and safety of its employees, customers and partners by delivering its in-person worldwide customer summit, Transform 360, as a series of virtual events, webcasts, sales trainings and workshops. According to ICONICS, these events will guide its customers through best practices, case studies, customer stories, and tips and tricks for their specific industries and digital transformation needs. “We look forward to these conversations and knowledge exchanges to help our customers transform their businesses from all angles by gaining the necessary expertise and tools for a seamless digital transformation,” said Melissa Topp, senior director of global marketing at ICONICS. ICONICS delivers Transform 360 event virtually