Technology Record - Issue 23: Winter 21/22

61 To give clients the flexibility to adapt their existing comms environment, Gamma has designed CloudUCX, a collection of cloud solutions that enhances the standard Teams offering. It leverages Teams to make and receive external calls without requiring on-premises equipment. CloudUCX also enables integration with contact centres and offers call recording for advanced communication scenarios. Teams should be fully used by every part of a client’s organisation, which is why we work with all the relevant departments to make sure there is a good user experience while keeping data secure, including IT and security, legal and compliance, and business users. We have the proven ability to balance governance and ease of use. We enable clients to find the path between over-restrictive security protocols that stop license consumption, and Teams sprawl that creates inefficiencies. We teach customers the etiquette of digital communication by training them to use each channel appropriately. This is not only internally, but also for external communications with partners and customers on Teams. For instance, if a message is a matter for group consideration and doesn’t need to be answered right away, it’s far better to put that in the team channel rather than email it. This lets members respond to it when it suits them and creates a forum where it’s easy to exchange insights. Behavioural changes like this transform the user experience and drive licence consumption. A third of UK businesses already trust Gamma to deliver their voice traffic so we have the proven scale, experience and expertise to drive Microsoft Teams consumption for clients. Richard McPhee is solutions director at Gamma “Integrating telephony into Teams is an intrinsic part of a remote flexible working strategy”