Technology Record - Issue 23: Winter 21/22

89 on their expertise and role. Each week all departments host a dedicated Nintex Promapp Hour to develop processes, discuss progress and share updates. So far ITAC has mapped over 1,000 processes and published nearly 500 processes with Nintex Promapp. The firm continually adds more processes to map or revisit depending on priorities – successfully mapping a larger portion of its operations department’s processes for selling services and project execution, as well as many accounting, procurement and HR processes. The entire organisation has access to view processes in Nintex Promapp, and ITAC’s department leaders have also bought in, supporting its adoption and sharing positive feedback. Learning how to use the tool is part of the company’s new hire onboarding training and used throughout the process. ITAC’s managers appreciate how valuable Nintex Promapp is for helping educate the company’s new starters. Introducing Nintex Promapp also aligned perfectly with ITAC’s APMmethodology – a critical component to the organisation’s culture. “APM is how we deliver the level of excellence our clients expect every time,” said Coker. “And Nintex Promapp is the how of APM.” One of the main reasons for implementing a process management tool was to embed a process-driven mindset and further instill APM into the culture of ITAC. With the support of Coker and the firm’s ProMasters, ITAC is continuing to map and manage more and more processes. Utilising Nintex Promapp has been such a success for ITAC, they’re now starting to look at how they can further enhance their processes with automation. “We know if our processes are on point, we can consistently deliver the level of excellence our clients expect when they choose ITAC,” said Coker. “Nintex Promapp helps us deliver consistently and drive continuous improvement efforts that enhance our client experience.”