Technology Record - Issue 28: Spring 2023

VIEWPOINT Implementing Operator Connect for Microsoft Teams can help businesses address the challenges of the 2020s CHRIS WADE: GAMMA Taking the final step The 2020s have been tumultuous to say the least: kicking off with a pandemic that acted as a catalyst to already burgeoning fundamental changes in how we work. The decade seems punctuated by uncertainty and a grasping, titanic effort to restore order to an increasingly fractured world. From a business perspective, reducing risk and ensuring a firm foundation for effective communication have both become more crucial than ever – catering to sociological changes as well as driving increased efficiency in collaboration, while also implementing a robust infrastructure that can function under any circumstances, and across any distance. Gamma is at the vanguard of this effort – a huge part of our strategy is supporting our current (and future) partners with delivering 152