Technology Record - Issue 30: Autumn 2023

104 Today’s workers are hungry for better digital tools, according to Four Ways Leaders Can Empower People for How Work Gets Done, a 2023 report from Microsoft thinktank WorkLab. Almost nine of 10 workers surveyed believe pursuing digital transformation is more important now than ever before. And they say teams would benefit most from solutions that make them more agile, make information more accessible, and allow them to automate tasks. Microsoft Dynamics 365 has the potential to help organisations reap these benefits. Businesses can custom-create a solution that works for them no matter their goals. The Total Economic Impact of Microsoft Dynamics 365 Sales, a study conducted by Forrester Consulting in 2022, reported that users see a 215 per cent return on investment over three years. By unifying customer and business data, workflows, relationships and more in a single place, organisations can remove the complexity of digital transformation while improving engagement and reducing costs. Food company Nestlé recently implemented Dynamics 365 BY AMBER HICKMAN Driving change Microsoft Dynamics 365 is helping organisations to innovate with solutions for agility, accessibility and automation FEATURE