Technology Record - Issue 30: Autumn 2023

Your Trusted Partner for CX Transformation TTEC Digital aligns strategy and technology to deliver exceptional customer experiences. Developing a cohesive customer experience strategy is not easy. Without synergy between CX strategy and the supporting technology, meeting customers’ evolving expectations and remaining competitive within the marketplace can seem impossible. With 40+ years of expertise in digital transformation through innovative CX strategies, no one knows how to streamline interactions, personalize member experiences, optimize operations, and empower employees better than TTEC Digital (formerly Avtex). From experience strategy consulting, through journey orchestration, to contact center implementations and beyond, we are uniquely suited to create frictionless experiences that exceed customer and employee expectations. Learn more at