Technology Record - Issue 30: Autumn 2023

15 RETAIL & CG 178 The power of planning ahead Microsoft’s Felice Miller explains how data, AI and the cloud help retailers to reinvent supply chain models and deliver high-quality products and services 184 ToolGroup’s Inna Kuznetsova discusses how real-time supply chain and inventory data enables retailers to meet customer demand PUBLIC SECTOR 168 Creating a new urban era with AI Microsoft’s Jose Antonio Ondiviela and Jeremy M. Goldberg explain how AI, cloud and digital twins are transforming city management and public service delivery 174 Organisations are using generative AI to decipher healthcare data and improve patient experiences, says Microsoft’s Sally Ann Frank 176 The UK’s Make-A-Wish foundation is enhancing communications with Tollring’s Analytics 365 application for Microsoft Teams MEDIA & COMMUNICATIONS 154 The intelligent future Andy Beach and Rick Lievano of Microsoft explain how AI is set to reshape the media and communications industries 160 Ateme’s François Guilleautot explains why content creators should embrace the media industry’s move to cloud-native solutions 162 Geeter Kyrazis shares how’s partnership with Timebeat is helping broadcasters deliver seamless viewing experiences through the cloud 164 AVIXA’s Samantha Minish highlights some of the latest AV trends and how AVIXA TV is helping educate professionals 166 Wunderman Thompson Studios Copenhagen has enhanced communications with clients thanks to Jabra’s video conferencing solutions