Executive editor Andy Clayton-Smith Head of editorial Rebecca Gibson Editorial lead Alice Chambers Digital content lead Amber Hickman Editorial team Richard Humphreys, Laura Hyde, Alex Smith Production manager Stuart Fairbrother Design Bruce Graham, Libby Sidebotham, Dhanika Vansia Website development Chris Jackson Publication manager Ricky Popat Partner managers Tim Grayson, Daniel Thurlow, Thomas Wills, Paul Zmija Subscriptions For subscription enquiries, please contact Tudor Rose on firstname.lastname@example.org or visit the website www.technologyrecord.com/subscribe Circulation Ritwik Bhattacharjee Publisher Toby Ingleton Photography courtesy of contributors and www.istockphoto.com Business management Rachael Heggs, Richard Pepperman Published by Tudor Rose Tudor House, 6 Friar Lane, Leicester LE1 5RA Tel: +44 116 222 9900 www.tudor-rose.co.uk Technology Record is a quarterly magazine about technology solutions for enterprise organisations, published by Tudor Rose in collaboration with Microsoft. For further information and to subscribe, please visit: www.technologyrecord.com/subscribe Visit www.technologyrecord.com for up-to-date news and articles about Microsoft technology for enterprise businesses, a comprehensive directory of Microsoft partners that provide solutions for enterprise businesses, and to find out more about our printed publications. ISSN 2754-3277 (Print) and 2754-3285 (Online). Printed in Great Britain by Micropress. © 2023 Tudor Rose Holdings Ltd. All rights reserved. No part of this publication may be stored or transmitted or reproduced in any form or by any means, including whether by photocopying, scanning, downloading onto computer or otherwise without the prior written permission from Tudor Rose Holdings Ltd. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Views expressed in this magazine are not necessarily those of Microsoft or the publishers. Acceptance of advertisements does not imply official endorsement of the products or services concerned. While every care has been taken to ensure accuracy of content, no responsibility can be taken for any errors and/or omissions. Readers should take appropriate professional advice before acting on any issue raised herein. The publisher reserves the right to accept or reject advertising material and editorial contributions. The publisher assumes no liability for the return or safety of unsolicited art, photography or manuscripts. Follow Technology Record: ISSUE 30: AUTUMN 2023 PUBLISHING PARTNERS PUBLISHED IN COLLABORATION WITH Microsoft is the world leader in software, services and solutions that help people and businesses realise their full potential. Anywhere365’s dialogue management and cloud contact centre solutions are a native communication layer on top of Microsoft Teams and Azure Communication Services and skyrocket omnichannel customer engagement. EPOS delivers high-end audio and video solutions with design, technology and performance in mind. Kyndryl and Microsoft are delivering solutions that enable modern work experiences and support mission-critical workloads and hybrid cloud adoption. Schneider Electric drives digital transformation by integrating world-leading process and energy technologies for homes, buildings, data centres, infrastructure and industries. Infosys is a global leader in nextgeneration digital services and consulting, enabling clients to navigate their digital journeys. Experlogix develops CPQ and document automation solutions that allow clients to elevate customer engagement and business growth. Fortra’s Terranova Security empowers organisations to change unsafe end user behaviours, reduce cyber risk, and keep sensitive information safe through security awareness training programmes. Tiger Technology is a file data services company that helps organisations with mission-critical deployments optimise their on-premises infrastructure through hybrid cloud workflows. AVEVA creates industrial software that inspires people to shape the future, by delivering solutions across the asset and operations life cycles. AVIXA is the international trade association for the audiovisual industry, producer of InfoComm trade shows around the world, and coowner of Integrated Systems Europe. Dynatrace’s observability and application security enables businesses to modernise and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experience.