Technology Record - Issue 30: Autumn 2023

23 Tollring launches iCall Suite call analytics for Microsoft Teams Tollring has introduced iCall Suite call analytics for Microsoft Teams Phone to help businesses understand the customer experience, measure call performance, and download and share reports that can be accessed from any browser. “Having worked closely with Microsoft over the past two years and as specialists in call analytics, extending iCall Suite to Teams was a natural next step, in line with the growth in demand for Microsoft Teams Phone,” said Tony Martino, CEO of Tollring. Image: Tollring Lenovo helps firms to collaborate with ThinkSmart products Computer and accessories provider Lenovo is helping Microsoft customers to transform their meeting spaces with collaboration solutions certified for Microsoft Teams Rooms. The ThinkSmart View Plus is a standalone device for Teams Display that is integrated with a 27-inch, multi-touch display and has video, audio and built-in compute capabilities. Users can access Teams chat, calendar and files while joining meetings through the device. The Lenovo IP Controller for ThinkSmart Core (pictured below) and ThinkSmart One products are helping employees to connect faster to Teams meetings when working from the office. The controller features easy-to-use Ethernet connectivity and can also be installed up to 100 metres from the PC without the need for cables, addressing the growing demand for desk management interface on tables. Photo: Lenovo Microsoft to deliver direct access to Oracle cloud services via Microsoft Azure Cloud service providers Oracle and Microsoft have partnered to co-locate a portion of Oracle’s infrastructure in Microsoft Azure. The new service, called Oracle Database@Azure, will provide customers with direct access to Oracle database services running on Oracle Cloud Infrastructure and deployed in Azure data centres. Oracle Database@Azure is designed to eliminate the challenges of adopting multi-cloud architectures and will support a range of Oracle’s existing database services including Oracle Exadata Database services, Oracle Autonomous Database services and Oracle Real Application Clusters. “Customers will have the choice to deploy their Azure services with their fully managed Oracle Database services all within a single Azure data centre,” said Rick Lievano, chief technology officer for telecommunications at Microsoft. “By collocating Oracle Exadata hardware in Azure data centres, telecommunications and media companies will experience the best possible database and network performance for all applications, enabling AI training and inference spanning even the largest models.”