Technology Record - Issue 30: Autumn 2023

Schneider Electric opens first sustainability school for partners Innovia Consulting is the host of over 25 courses on Microsoft Dynamics 365 Business Central topics such as finance, manufacturing, reporting, development and distribution. Participants can attend live workshops, which will be delivered at a regular cadence via Microsoft Teams by the end of 2023 or they can access the sessions on demand whenever is most convenient. Attendees will be given an overview of the Journal Entries functionality in Dynamics 365 Business Central, how to make use of the built-in relationship management features, and how to prepare their business for both month- and year-end close. Register for the workshops at: Innovia to train firms on Dynamics 365 Business Central Photo: Innovia Avaya debuts hybrid service with Avaya Experience Platform Connect Avaya has launched its hybrid contact centre service, Avaya Experience Platform Connect, which enables organisations to leverage existing on-premises Avaya Call Center Elite infrastructure and access hybrid voice and digital channels from the Avaya Experience Platform. Built on Microsoft Azure, the platform enhances customer and agent experiences by integrating digital touchpoints, expanding agent capacity, introducing new channels at an adaptable pace and providing comprehensive customer engagement data. Professionals and businesses can now enrol in Schneider Electric’s free Sustainability School, which provides interactive courses aimed at equipping them with the knowledge and skills to improve sustainability performance. First launched internally to educate Schneider Electric employees to better support the company’s partner ecosystem, the three-part programme is now available externally for companies of all sizes. “The Sustainability School for partners is our big next move to prove that companies can not only do business that is better for the planet but can also fundamentally improve their performance by doing so,” said Sorouch Kheradmand, head of partner sustainability at Schneider Electric. Image: Schneider Electric Photo: Avaya 26 MARKETWATCH