Technology Record - Issue 30: Autumn 2023

60 INTERVIEW Boosting productivity with AI Geoff Webb reveals how isolved’s artificial intelligence technology is helping businesses to automate workflows, personalise employee experiences and make information more accessible for teams Productivity stands as a key determinant of business success and efficiency. But employees are unable to work productively without access to information and time management tools, says Geoff Webb, vice president of solution strategy at human capital management software company isolved. “Many employees are unable to self-serve when they have questions about their work,” he says. “This leads to them asking HR teams for support which in turn hinders their productivity.” Approximately 40 per cent of HR teams spend half to all of their days answering the same set of questions repeatedly, according to isolved’s third annual HR leaders report. Not only does this reduce the amount of time they have to dedicate to their primary tasks, but it also means they are slower to answer employee questions, impacting their work too. isolved’s People Cloud aims to connect employees with their businesses so they have instant access to all the information they need. Delivered on Microsoft Azure, People Cloud connects every point of an employee’s day from payroll to scheduling their time. “There are three ways in which artificial intelligence helps to enhance employee experience, starting with helping them to get the basics right,” says Webb. “First, it automates backend workflows for processes such as alerting employees to payroll adjustments. Generally, people are unhappy when they are paid the wrong amount, so using AI for essential processes like this makes a big difference to business operations and employee engagement. A busy HR or payroll professional might miss the occasional thing, but AI and machine learning adds another level of analysis so that employees don’t miss when these instances occur.” Secondly, AI improves employee experience through personalisation. “Employees wanting to be promoted can use AI to help them by targeting training courses to expand their skills,” says Webb. “Or it can help to improve the recruitment process by reviewing candidate resumes and analysing their ability to meet job BY ALICE CHAMBERS “ There is a lot of appetite for the good that AI can deliver to businesses and employees”