Technology Record - Issue 30: Autumn 2023

70 VIEWPOINT From embedding it into Bing to enabling Copilot in Microsoft 365, Microsoft is making the power of generative artificial intelligence accessible to everyone. This will enable employees to spend less time on basic tasks and focus more on higher value activities. However, generative AI needs guardrails to be effective and maximise its return on investment. The preparation involved in developing these guardrails centres around basic foundations but requires a very deliberate application in our enterprise environments. Kyndryl is helping customers to implement the many steps involved, including: 1. Content management Copilot is a catalyst for modernising enterprise content management strategies and organisations should take the opportunity to streamline their systems. Organisations should modernise their document repositories as much as possible, whether it be by consolidating into Microsoft SharePoint from legacy platforms or migrating from an old on-premises version of SharePoint to the latest online repository. It creates a single, enterprise search ready, location for Copilot capabilities to draw from and offers a way to improve storage costs, security and the employee experience as they navigate the information they need to do their jobs. 2. Information architecture and data hygiene Microsoft uses the term ‘just enough access’ when highlighting the importance of content access control. Applying a smart approach to information management helps to prepare your organisation for search by the Semantic Index for Copilot. Managing use cases, identifying the right strategies for access control, and having the tools to manage the life cycle of this is vital to the effectiveness of Copilot. This includes controls for data loss prevention and data classification, content sensitivity labelling and tagging, and policies to limit access. 3. AI governance An AI council helps our customers to enact policies that aid the adoption of AI and ensures corporate policies are aligned to the AI use cases. A council can evaluate use cases for business fit, ethics, security and priority of investment. This applies to enabling Copilot, and the various ways employees are empowered to use it. 4. Organisational change management Driving adoption is key with the rollout of VEVEK LOCHUB, DENNIS PERPETUA AND RON XAVIER: KYNDRYL Organisations around the globe should follow four key steps to ensure they can maximise efficiency and transform the employee experience when adopting Microsoft Copilot The key steps for Copilot