Technology Record - Issue 31: Winter 2023

21 Analytics 365 RX, a new solution from Tollring, delivers artificial intelligence-based analyses of recordings by autonomously detecting keywords and topics mentioned during conversations. This allows organisations to gain insight from large volumes of call recordings without having to manually listen back. The automated process means every call can be analysed at scale, which increases the capacity and pace of call reviews. It also enables organisations to better understand customer sentiment, identify trends and improve the customer experience. “Alongside Analytics 365 CX and its ability to analyse key telephony metrics, AI-powered analytics of call recordings will deliver a powerful step change in achieving business clarity,” said Hilary Oliver, chief marketing and experience officer. “There is a great deal of demand for analytics for Teams and we are proud to be able to offer that to users globally.” Photo: Microsoft AVIXA delivers Microsoft Teams Rooms training for audiovisual professionals The Audiovisual and Integrated Experience Association (AVIXA) is providing Microsoft Teams Rooms training to audiovisual professionals, as part of its partnership with Microsoft. Training sessions will provide participants with technical knowledge and resources using Microsoft Teams Admin Center, PowerShell and Microsoft Teams Rooms Pro Management. It begins with a technical introduction to Teams Rooms, highlighting the importance of room design and network readiness, and also details the process of creating the resource account. In addition, it will cover a range of features, functionalities and best-use scenarios, as well as configuration, deployment and troubleshooting. Access the training for free at: microsoft-teams-rooms-training Tollring extends portfolio with AI-driven call recording Photo: Tollring Synergy Technical helps firms prepare for AI Cloud solution provider Synergy Technical has launched its Microsoft 365 Copilot Readiness Assessment, which is designed to empower businesses to embrace the full potential of Microsoft Copilot while implementing robust security and compliance measures. The assessment is available to all Microsoft customers and encompasses Synergy Technical’s analysis and validation of an organisation’s preparedness for Copilot adoption. The team offers insights and tailored recommendations for configuration adjustments, ensuring a seamless transition to artificial intelligence. Photo: iStock/PixelsEffect MARKETWATCH