Technology Record - Issue 31: Winter 2023

52 INTERVIEW Battling burnout and boosting benefits with AI-powered analytics isolved’s Amy Mosher reflects on some of the most important HR trends from 2023 BY ALICE CHAMBERS Employee burnout continues to rise – to a post-pandemic high of 42 per cent of the workforce,according to digital transformation-focused consortium Future Forum. People who are burned out are more likely to have lower overall satisfaction in their work and more likely to look for a new job. “Anytime we implement something that makes us more efficient, we’re going to influence burnout,” says Amy Mosher, chief people officer at HR solution provider isolved. “Leveraging self-service tools to give employees the ability to check things in their own time is a great example of this. Access to information makes people’s jobs easier, for example, by helping them know whom to inform when they’ve changed their address.” A study of 1,000 US workers for isolved’s 2023 Voice of the Workforce report found that 50 per cent feel stressed before returning to work after time off or the weekend. Additionally, 40 per cent struggle with ‘Imposter Syndrome’, defined as a feeling of self-doubt despite career accomplishments. “I’m hearing from my peers that more employees are going on leave due to anxiety,” says Mosher. “Handling those situations with empathy is incredibly important and providing tools like automated enrolling can help make employees’ lives easier. You can’t replace empathy with technology, but you can provide the right tools to ease the burden of work.” Mosher says burnout is one of the most important areas of focus for HR professionals in 2023. Another – which could also have a positive impact on burnout – has been the deployment of creative methods to improve benefit plans. “For example, businesses are using artificial intelligence to analyse the types of benefits that employees prefer to have access to,” says Mosher. “Analysing benefits across different demographics help organisations to provide benefit packages that make a difference for teams and capitalise on company investment.” HR teams can use the isolved People Cloud platform to define plans, eligibility rules and notifications to automate benefits and improve efficiencies. Employees can then review and manage their benefits to select coverages that fit their personal needs. The benefits dashboard in People Cloud also provides real-time visibility to administrative users. They can then deploy AI-powered tools to understand not just the value of specific benefits packages, but also to get insights into turnover, new hire and demographic data. “I love the ability to combine sets of data to predict future trends,” says Mosher. “This year, many HR leaders have used AI to “ You can’t replace empathy with technology, but you can provide the right tools to ease the burden of work”