Technology Record - Issue 31: Winter 2023

94 FEATURE We asked selected partners how they are using Microsoft technology-powered tools to help financial services organisations upskill their employees and boost productivity Partner perspectives “Crestron Desk Scheduling solutions make it easy for financial services organisations to effortlessly transition to hot desking by enabling remote workers to book a space via software on their laptop before they come in to the office. Meanwhile, office-based employees can reserve a space by using the compact touch screen or quickly scanning a QR code, with highly visible LED status indicators displaying which desks are available to save them valuable time. As with existing Crestron Microsoft Meeting Room solutions, the Crestron desk scheduling solutions can be managed and deployed through the Crestron XiO Cloud Management Platform, thus minimising the downtime of meeting rooms, as well as desk-scheduling and meeting-room technology.” Giselle Bou Ghanem Senior Director, Product Marketing Lead Avaya Toine C. Leerentveld Director of Product Management for Cloud and Controls Crestron “Avaya builds on Microsoft Azure to equip financial services organisations with AI-powered solutions that increase workforce productivity and upskill staff. By integrating machine learning directly into agent workflows, Avaya transforms customer service representatives into highly efficient ‘bionic agents’. Intelligent tools like AI Self-Service, smart live transfer, tailored response tips and instant insights reduce workloads while enabling smooth, compliant customer interactions. With personalised recommendations and easy access to knowledge, agents can focus on delivering exceptional service. The Avaya and Microsoft partnership streamlines futuristic technologies to help financial services contact centres enhance agent performance.” Photo: iStock/insta_photos Photo: Crestron