Technology Record - Issue 33: Summer 2024

28 MARKETWATCH Anywhere365 expands AI capabilities with Deepdesk acquisition Anywhere365 has acquired AI assistant technology specialist Deepdesk to bring new generative AI capabilities to its enterprise dialogue management platform, which natively integrates with Microsoft 365. The Anywhere365 Dialogue Cloud is now integrated with Deepdesk AIx to assist human agents with generative AI to improve chat, email and voice interactions. The AI assistant will provide customer service agents with real-time knowledge and contextual guidance during conversations. Deepdesk integrates with various customer experience platforms and allows agents to personalise interactions with colleagues and external customers. With agents spending less time searching for – and typing out – the best response to a customer query, Deepdesk makes happier agents who make happier customers. The acquisition accelerates Anywhere365’s journey towards AI-driven excellence in omnichannel communications. The Deepdesk team has formed an innovation hub at Anywhere365 and will co-develop solutions that improve the company’s products and capabilities. Read more on page 50 Photo: iStock/scyther5 Warwick Business School enhances meeting experiences with Jabra PanaCast 50 Warwick Business School has upgraded 19 meeting rooms at its satellite campus within The Shard in London, UK, which has been running since 2015. Audiovisual installation firm GVAV delivered and installed Jabra PanaCast 50 video bars in each of the meeting rooms, providing the school’s students with additional support for remote collaboration. “It’s been an easy-to-use solution, providing a seamless and standardised way for our users to work collaboratively and an effective solution for hybrid situations as well,” said Toni Moyela, Warwick Business School’s operations director at The Shard. Project Management Institute (PMI) is driving the AI transformation of project management with PMI Infinity, an AIpowered copilot that is based on expertvetted content driving value-based project work. Project managers can gain additional support from PMI’s growing library of AI courses that equip project professionals with the skills to utilise AI tools to elevate their expertise and maximise project success. Participants learn to leverage AI-powered technology while preserving the heart of project management, the human touch. Learn more about the resources available at: PMI launches new tools to help project managers utilise AI