Technology Record - Issue 33: Summer 2024

29 Tollring launches new AI-powered transcription solution Tollring’s new Analytics 365 AI-powered recording solution for Microsoft Teams is now available on the Microsoft Azure and AppSource Marketplaces. The solution offers powerful compliant recording and transcription on Teams with automated AIdriven topic, sentiment and outcome analysis. It is available to organisations of all sizes, and can provide new insights into customer journeys, trends and behaviours to drive improvements in customer experience. Analytics 365 AI-powered recording completes Tollring’s suite of workplace analytics tools for Teams alongside Call and Collaboration Analytics. Find out more at: PFT utilises Microsoft AI to improve media content management Prime Focus Technologies (PFT) is working with Microsoft to provide AI-powered media asset management services for organisations in the media and entertainment industry. The PFT CLEAR solution, which curates clips using autosuggestions in content libraries, will use AI capabilities in Microsoft Azure to improve content accessibility for media companies. With better access and management of multimedia files, organisations will be able to identify, curate and monetise content tailored for specific audiences. Saumya Dwivedi, executive vice president at PFT, highlighted the potential for maximising media archives in a press release about the partnership. While Microsoft’s chief technology officer Andy Beach emphasised the shift from mere storage to innovative content monetisation and management.