Technology Record - Issue 33: Summer 2024

99 INDUSTRIALS & MANUFACTURING Fabric. And, AVEVA’s collaboration extends its Industrial AI Assistant, which unifies and contextualises production execution and supply chain planning data within Fabric. These investments represent a significant shift in the manufacturing landscape. This is reinforced by the findings of a 2023 Deloitte and Manufacturing Leadership Council industrial metaverse study, which details that executives anticipate an increase of more than 12 per cent in labour productivity because of industrial metaverse initiatives. “The potential impact of Microsoft’s manufacturing data solutions and the Copilot template for factory operations on Azure AI are extensive,” says Rodriguez. “The integration of IT and OT data from different sources into a secure platform breaks down data silos, giving manufacturers a holistic view of their operations that was previously hidden. This comprehensive perspective is crucial for a range of top use cases, including as-built versus as-designed analysis, root cause analysis, production efficiency insights, guided asset maintenance, worker skilling and waste reduction.” Microsoft’s Copilot in Dynamics 365 Guides is crucial for the preservation of knowledge. “It enables workers to have an interactive and innovative learning experience,” says Rodriguez. “It creates an engaging environment where workers interact with holograms and get AI-driven guidance, which speeds up the learning process and improves their problem-solving skills on the job. The tool’s integration with IoT sensors and service records offers important real-time data and historical insights, which makes the diagnostic process easier and avoids the need for manual documentation searches.” The preservation of knowledge is a key feature of Copilot, as it captures and uses expert knowledge from previous interactions to guide new workers, making sure that essential information is kept and shared effectively within the organisation. Copilot also makes documentation easier, letting workers use voice to work with the system, which speeds up service tasks and record updates and cuts down paperwork. “With Microsoft’s solutions, employees can access operational insights and advanced analytics that improve the employee experience,” says Rodriguez. “With the combination of IT and OT data, employees can use actionable insights to optimise production, which improves decision-making and increases productivity. The manufacturing data solutions offer faster analysis, which allows quicker access to contextualised data and reduces the time needed for complex tasks like root cause analysis from weeks to hours. “The use of conversational AI through Copilot templates on Azure AI enables employees to communicate with complex systems using natural language, which makes communication easier and more responsive. This not only makes the user experience easier but also creates a more agile and informed workforce.” “These solutions help to enable knowledge transfer, ensuring that insights and expertise are shared effectively across teams. This is especially important in ensuring continuity and retaining workers, especially when facing workforce attrition.” “ The potential impact of Microsoft’s manufacturing data solutions and the Copilot template for factory operations on Azure AI are extensive”