42 COVER STORY “At Shure, we see every meeting as a source of rich conversational data. As a Microsoft Teams Rooms provider, we’re leveraging Microsoft’s agentic AI to transform that data into real-time insights. By pairing high quality audio capture with Microsoft’s Facilitator, we can turn that data into meaningful action. Facilitator helps structure discussions, generate real-time summaries, and track decisions and next steps with accuracy. By ensuring every voice is clearly heard, we enable more inclusive, intelligent collaboration. The result is a more empowered individual experience and a more effective workforce, where conversations directly drive progress and better business outcomes.” Jonathan Boaz Director, Strategic Alliances, Shure “Microsoft’s advancements in agentic AI are bringing more intelligence into the flow of everyday work, particularly within platforms like Microsoft Teams. By integrating Intermedia’s enterprise-grade calling, contact centre capabilities, and AI-driven insight into Teams, we enable organisations to make it a more complete communications and collaboration hub. Our AI supports real-world workflows, from real-time agent assistance and intelligent routing to automated summaries and performance visibility. Our AI agents extend this further, all underpinned by Microsoft Azure’s AI and large language model capabilities. As organisations adopt AI more broadly, platforms like Intermedia play a key role in helping manage interactions, maintain visibility and support consistent experiences across both collaboration and customer engagement.” “The shift with agentic AI is real, and it is different from the last wave. This is not another assistant bolted onto the desktop. With Microsoft, we are bringing Copilot and ServiceNow’s Now Assist together as a single motion, so an employee can start a request in Microsoft Teams and have the work completed across the platform without the hand-offs and the waiting. That is what changes the day for an individual worker. For the workforce, the gains compound. The companies getting this right are not chasing technology. They are giving their people time back to do work that matters.” Bojan Dusevic Senior Vice President of Product Management, Intermedia Chad Scheller Area Vice President, Partner Management, Global Microsoft, ServiceNow Photo: AdobeStock/DC Studio
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