43 “We’re leveraging Microsoft Azure’s AI infrastructure to reduce friction for digital workplaces. Every remote support interaction with TeamViewer becomes part of a continuous learning loop: TeamViewer AI documents how issues are resolved, transforms those insights into reusable knowledge, then feeds them back into the system so Tia, the TeamViewer Intelligent Agent, becomes smarter with every session. Much like an experienced colleague who never forgets a solution, Tia helps IT teams resolve recurring issues faster while reducing digital friction for the whole organisation. It also integrates with Microsoft 365 Copilot, allowing customers to access TeamViewer intelligence directly from their daily productivity platform. This creates the foundation for autonomous endpoint management.” “AI helps individuals and teams to meet their potential by taking care of mundane tasks that often get in their way. But change management is vital to help people understand the vision and make it work for them. We began our own Microsoft AI deployment by looking at how we could automate the jobs our employees didn’t enjoy doing – tasks that were routinely delayed or passed to someone else. If we couldn’t fully automate a task, we focused on making it easier for the person doing it. Prioritising those leastfavoured tasks gave us some early wins because people quickly realised AI made their jobs more enjoyable.” Stefan Prestele Senior Vice President, Partner Marketing, TeamViewer Robbie Morrison CEO, Velosio Photo: AdobeStock/fizkes
RkJQdWJsaXNoZXIy NzQ1NTk=