70 FEATURE fundamentally transformed our journal processing,” says Paula Korczak, product manager for general ledger at EY. “What once took minutes now happens in seconds.” At KPMG, Microsoft 365 Copilot is being rolled out to 276,000 employees worldwide. The consultancy is also using Microsoft Agent 365 to help clients manage, monitor and secure AI agents across their organisations. “We’re unlocking the full potential of the next phase of AI in the enterprise,” says Deb Cupp, Executive Vice President and Chief Revenue Officer for Microsoft Global Enterprise. “By combining Microsoft 365 Copilot and Agent 365 with KPMG’s deep industry knowledge and delivery and governance capabilities, we are helping clients further embed AI into how work is delivered and enabling the move from experimentation to enterprise-scale impact.” Organisations across a range of different industries are taking note of this impact and choosing to embrace the rapid change. Paid licences for Copilot are growing more than 160 per cent year over year, with daily active usage up tenfold. The number of customers deploying Copilot at significant scale, across more than 35,000 users, tripled in the same period. Ninety per cent of the Fortune 500 now use Copilot in some form, with recent adopters including Mercedes-Benz, NASA, Fiserv, ING and Westpac. “Companies do not want or need more AI experimentation,” says Judson Althoff, CEO of Microsoft Commercial Business. “They need AI that delivers real business outcomes and growth.” To meet this demand, Microsoft has announced Wave 3 of Microsoft 365 Copilot, embedding enhanced agentic capabilities directly into Word, Excel, PowerPoint and Outlook. The platform is model diverse by design, offering customers the choice, performance and flexibility to access both OpenAI’s latest models and Anthropic’s Claude within the same open environment. Underpinning these developments is the newly announced Microsoft 365 E7: The Frontier Suite, which unifies Microsoft 365 E5, Copilot and Agent 365 into a single solution. The organisation behind Copilot is also being updated to match this thinking. Microsoft is bringing commercial and consumer Copilot together as one unit spanning four pillars: Copilot experience, Copilot platform, Microsoft 365 apps and AI models. “This is how we move from a collection of great products to a truly integrated system, one that is simpler and more powerful for customers,” says Nadella. The goal is to help customers spend more time working on valuable projects instead of bureaucracy and give organisations the controls they need to deploy AI responsibly at scale. The question, therefore, has moved on from whether AI belongs in the workplace; now, companies are asking if they can afford not to use it. Copilot Cowork was developed in close collaboration with Anthropic and is currently in research preview
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