71 Technology Record asked Microsoft partners how they are using Copilot to build solutions that empower employees to work more efficiently Partner perspectives Luke Rowe Microsoft Delivery Director, delaware UK & Ireland “As organisations scale AI across their business, enterprise context will become a defining factor in how effectively the technology delivers value. Today, 70 per cent of firms report leadership is still ‘in the dark’ on relationship capital, creating significant gaps in how AI systems understand clients, networks and organisational engagement. At Introhive, we see Copilot as a critical access point for how professionals interact with institutional knowledge, relationship intelligence and organisational insight. Model Context Protocol server architecture is becoming increasingly important for securely connecting relationship context, engagement intelligence and enterprise systems across AI environments in real time.” “At delaware, we’re embedding Copilot and agentic AI across our business through two parallel transformations: how we deliver for clients and how we empower our people. AI is integrated into a delivery model, automating tasks across requirements, configuration, testing, data migration, documentation and hypercare, supported by a growing library of reusable accelerators. Internally, teams are enabled to think bigger and act faster, using Copilot to accelerate outcomes, increase consistency and deliver innovative solutions. The impact is clear: in a recent public sector customer trial, adoption surged by 83 per cent, with over 7,000 users saving an average of 26 minutes per day.” Lee Blakemore CEO, Introhive Photo: Unsplash/Microsoft Copilot IN FOCUS: MICROSOFT COPILOT
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