ISSUE 42 AUTUMN 2026 Please recycle your printed copy of Technology Record 15 38 76 N eelabh Saxena and Satish Jha of ZS highlight the importance of modernising data for agentic readiness 78 N ina Carøe of Zensai outlines why adoption numbers alone can’t demonstrate the full impact of AI 80 S erviceNow’s Chad Scheller discusses what it takes to make AI agents work in the enterprise 84 Velosio’s Hersch Patel shares how the company combines AI with a commitment to business success – and creates ‘raving fans’ among its clients 86 Barco’s Jan van Houtte and Logitech’s Rishi Kumar explain how their partnership with Microsoft is delivering flexible, dependable meeting room experiences 88 B itTitan’s Aaron Wadsworth says organisations must get the foundations right before AI can support modern workers Non-human identities already outnumber human ones in most enterprises Chad Scheller, ServiceNow Head of editorial Rebecca Gibson Editorial team Kasturi Datta, Jacqui Griffiths, Richard Humphreys, Laura Hyde, Lindsay James, Alex Smith Executive editor Andy Clayton-Smith Partner managers James Luscombe, Ricky Popat, Daniel Thurlow, Thomas Wills, Paul Zmija Production manager Stuart Fairbrother Design Bruce Graham, Libby Sidebotham Website development Chris Jackson Circulation Sophia Brinkley Business management Rachael Heggs, Richard Pepperman Publisher Toby Ingleton Photography courtesy of contributors, www.istockphoto.com, www.stock.adobe.com, www.unsplash.com Cover illustration courtesy of Nuthawut Somsuk/iStock.com Subscriptions www.technologyrecord.com/subscribe Published by Tudor Rose 6 Friar Lane, Leicester LE1 5RA Tel: +44 116 222 9900 www.tudor-rose.co.uk ISSN 2754-3277 (Print) and 2754-3285 (Online). Printed in Great Britain by Micropress. © 2026 Tudor Rose Holdings Ltd. All rights reserved. No part of this publication may be stored or transmitted or reproduced in any form or by any means, including whether by photocopying, scanning, downloading onto computer or otherwise without prior written permission from Tudor Rose Holdings Ltd. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. The publisher reserves the right to accept or reject advertising material and editorial contributions. The publisher assumes no liability for the return or safety of unsolicited art, photography or manuscripts. Follow Technology Record:
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