57 Neelabh Saxena Principal ZS Unleashing the potential of AI Most AI programmes are constrained not by the technology but by the processes they inherit. Microsoft’s stack is capable; the workflows it lands on usually are not. At ZS, we begin with a rapid diagnosis of how work is actually performed, including the judgement that lives outside any documented procedure. We then build the data and context layer, on Microsoft Azure and Fabric, that gives agents governed access to policy, pricing and precedent; without it, no agent can make a decision that survives an audit. Only then do we redesign the workflow itself, around the persona accountable for the outcome rather than the department that inherited the task. Copilot then becomes the surface where the work happens, and people spend their time on judgement and on customers rather than on moving information between systems. Rasmus Holst CEO Zensai Microsoft has given organisations extraordinary AI capability. What most lack is the human layer – the skills, confidence and manager support that decide whether any of it gets used. Microsoft’s 2026 Work Trend Index puts it plainly: the question is not whether people have the right skills, but whether the organisation is built to unlock them. That is the layer we work on. The Zensai platform, with agentic AI built natively inside Microsoft 365, coaches employees on the skills their goals now demand and managers on the conversations that develop their teams – inside the tenant IT already governs. This is why we call ourselves the human success company. Unlocking human skills Hersch Patel Chief Client Officer Velosio The most successful organisations aren’t asking how to deploy AI; they’re asking how they can improve the way work gets done. That’s where we start the conversations. We help clients identify where employees spend too much time on repetitive activities, where information is difficult to access, and where processes create unnecessary delays or frustrations. Once we understand those challenges, we look at how Microsoft technologies can help simplify work, improve access to knowledge and support better decision making. Organisations achieve the greatest success when they use AI to rethink work rather than simply speed up existing processes. Our role is to help guide that transition responsibly and practically by ensuring that technology supports people rather than replacing them. Providing AI with operational context
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