Technology Record - Issue 23: Winter 21/22

12 www. t e c h n o l o g y r e c o r d . c om CONT ENT S 7 2 Time to transition to omnichannel Now is the time to adapt to ensure businesses can support their evolving customer base, says Anywhere365’s Gijs Geurts 7 4 Building future resilience According to Metafile’s Alyssa Putzer, automation technology is helping AP departments to be more productive 7 5 The path to savings and sustainability Mary Anne Ballouz shares how ICONICS’ automation software is helping customers hit their sustainability targets 7 7 Delivering the best computing experience Synergy Technical’s Rohana Meade discusses the security benefits of using Windows 11 on a Windows 365 device 7 8 Solving the data problem Understanding how best to use data requires a pervasive and continuous approach, says Talend’s Krishna Tammana 8 0 Shaping the future of audio According to John Ho from EPOS, high-quality audio solutions can help employees thrive in the hybrid workplace 8 2 Secure and simple industrial IoT According to John Ho from EPOS, high-quality audio solutions can help employees thrive in the hybrid workplace 8 4 The next step for digital twins ScaleOut Software’s William Bain discusses how real-time analytics and machine learning can enable the intelligent monitoring of large systems 8 7 An ecosystem of experts Businesses can leverage’s ecosystem of experts to minimise business continuity risks. Ioannis Vryniotis shares more 8 8 A trademarked method for customer success ITAC is using Nintex Promapp to manage business processes and successfully onboard new hires 9 0 Removing obstacles to improve efficiency According to Mike Harvey, Resonate enhances the capabilities of the voice offering with Power Platform 9 1 Metaverse means business CraneMorley’s Thomas Pratt explains why the metaverse is relevant to enterprise professionals 9 2 Workplace of the future: partnering to succeed A digital-first approach is enabling Finastra and its partners to thrive in a modern workplace. Denise Parker shares how F I NANC I A L S E R V I C E S 1 0 0 Unlocking the power of the cloud The Microsoft Cloud for Financial Services is helping businesses enhance customer and employee experiences. Microsoft’s Bill Borden explains 1 0 8 Retaining the human touch in digital banking VeriPark’s Ozkan Erener believes banks must adopt an omnichannel strategy for those who prefer human assistance AUTOMOT I V E , MOB I L I T Y & T RANS POR TAT I ON 9 4 Showcasing the future of mobility A look at the innovations fromMicrosoft and its partners that were shared at CES 2022 9 8 Innovation on demand Joint solutions fromMicrosoft and Annata allowed RCI Serviços and Renault On Demand to carry out an innovative project online 1 1 0 Doing supply chain differently Manufacturers are investing in cloud capabilities for better supply chains. Microsoft’s Indranil Sircar tells us more 1 1 7 Delivering collaboration and communication Sanjay Ladha shares the value of Infosys’s DynamicsOFS solution in helping fuel providers manage assets and reduce emissions 1 1 8 A powerful partnership Ravi Gopinath shares how AVEVA is working with Microsoft to help manufacturers boost resilience and reduce emissions 1 2 1 Planning an intelligent supply chain With supply chain issues exposed, businesses should consider the resiliency of their production processes, says Quisitive’s Syed Fahad MANU FAC TUR I NG & R E SOUR C E S 94